Operations Client Service, Associate 2


Who we are looking for

People that are willing and ready to face various financial market challenges. Characters that are eager to learn about global markets every day, taking ownership and building relationships with clients. Financial services knowledge, preferably with accounting and custody exposure would be an advantage. Previous experience in client services or investment banking is the preferable background we are looking for

Why this role is important to us

Our Client Delivery Management (CDM) group is focused on delivering premier client service to fund managers globally while enhancing their experience with our organization. The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Operations Client Service you will

  • Proactively identify service issues with client facing impact and brings them to the attention of appropriate parties for resolution.

  • Support Asset Managers trading in multiple instruments and products.

  • Communicate effectively on issues/problems to the Client and to State Street management and ensure a proper and timely follow-up to ensure resolution.

  • Maintenance of accurate records of research, follow up and client interaction.

  • Drive your knowledge and understanding within the division through seeking information from State Street’s SME’s and COE’s.

  • Actively work with the internal service teams to solve enquiries raised and collaborate to build a cohesive service delivery model. Identifies the need for escalation of issues.

  • Ensure all relevant regulation & internal procedures are completed and adhered to

What we value

These skills will help you succeed in this role

  • Strong customer service, communication, organizational and problem-solving skills.

  • Ability to multitask, ensure accuracy and execute against pre-determined deadlines

  • Work independently to research and resolve problems considering multiple avenues for resolution.

  • Ability to work with moderate guidance, accountable for individual results and impact on work group.

  • Ability to take ownership and initiative with a can-do attitude

  • Ability to deal with global operating parties in an efficient manner, considering cultural differences.

  • Flexibility in working outside of your responsibilities to assist the team.

  • Analytical, research and problem-solving skills.

  • Excellent communication and interpersonal skills

  • Understanding of the asset management industry / Finance environment

Education & Preferred Qualifications

  • Financial services experience, preferably with accounting and custody exposure would be an advantage

  • Knowledge of financial market activities and transactions would be an advantage

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers