Account Manager

At Groupon we are continuing to grow our on-demand marketplace, matching consumers with merchants just about anywhere, anytime. Teammates across the globe and across a global spectrum of talents and industry specializations are charging ahead to refine and evolve what Groupon can do to connect local commerce. Local Heart. Global Impact.

We now have an exciting opportunity for an Account Manager (Partner Development) to join our Sydney Team. The role of the Account Manager is to retain and grow an allocated portfolio while building long-term partnerships with merchants through Groupon’s business and marketing solutions to increase and calibrate customer traffic, drive revenue and manage capacity. Your role is pivotal in supporting all of our merchants and business partners throughout the life of their campaign, and provide ongoing support on a day to day basis.

What You'll Actually Be Doing

  • Partner with a portfolio of merchants post sales, to grow their business and deliver on their specific needs

  • Own full lifecycle management of the deal campaign from deal prep, support, growth and sales cycle to re-features on our website

  • Building and generating relationships with existing Groupon merchants through impeccable customer service and independent research to expand the range of offers for our subscribers

  • Collect feedback from the merchant post feature, collate and share to further improve the merchant experience

  • Act as brand ambassador at all times, ensuring that Groupon clients have a positive experience

A Little About You

  • Prior phone or client-facing account management experience (advertising, media, online marketing; ecommerce or hospitality sales highly desirable)

  • Demonstrated experience in a fast paced, target driven sales environment with evidence of consistent and current success

  • Strong negotiation and decision-making skills, customer-focused instincts and sound judgement

  • Intellectual agility and creativity to respond to changing demands and create new solutions

  • Comfortable in a competitive environment, with evidence of personal ambition to improve

  • Self-motivated and an adept time-manager

  • An outgoing personality and a great sense of humour!

What’s in it for you?

  • Competitive remuneration package on offer

  • Autonomous ‘smart office’ work culture

  • Birthday Leave to enjoy your day in style

  • Company wide Wellbeing Days to focus on you

  • Give back with Volunteering Days (2 per year)

  • Groupon Bucks & Staff Discount to spend up big and support our merchants

  • Recognition awards and celebration any chance we get

  • Social Club and team events (even virtually!)

  • Paid parental leave if you are thinking of growing your tribe

Groupon employees globally will have the option to ‘work from home’ up until April 2021. With flexibility being part of our DNA as an e-Commerce business, our Groupies will have the option to work flexibly beyond this as well!

As part of our commitment to diversity and flexibility, to ensure we find the best match for both you and Groupon, full-time, part-time or contract will be available for the right candidate. If this sounds like the right fit and you would like to continue the conversation, please apply online today.

Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don't take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that's a great fit for you, then click apply and let's see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon's Ethics Reporting Service Ethicspoint.