Guest Service Agent


Work Locations : Hilton Melbourne Little Queen Street 18 Little Queen Street Melbourne 3000

This position will commence in January 2021 and is open to Australian residents only or applicants who have the legal right to work in Australia. Part time and casual roles are available.

About Hilton Melbourne Little Queen Street

A pre-opening opportunity not to be missed! The new Hilton Melbourne Little Queen Street due to open in February 2021 is set to be a showstopper. The hotel is built on the historically-significant Equity Chambers site and will feature 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym, executive lounge and five meeting & event spaces.


About the role

As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between the Guest, the hotel, and other hotel departments. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

  • Welcome and fulfil the check-in process for Guests and group arrivals
  • Complete the check-out process for departing guests using the hotel systems
  • Manage, effectively and efficiently, Guest requests, inquiries, and complaints
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Maximize sales revenues through up-selling and marketing programs
  • Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

What are we looking for?

  • Calm, efficient, and organised demeanour with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of customer service
  • Ability to multi-task and maintaining a positive attitude
  • Computer literate and able to navigate through unique Hilton systems
  • It would be advantageous if you have:
    - Proven ability in conflict resolution
    • Previous experience in Front Office/Concierge within a hotel

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2019 Hilton ranked #3 across all industries. You can also look forward to receiving:

  • Access to Go Hilton, our Team Member Travel Program
  • A competitive remuneration and benefits package
  • Extensive leadership and career development opportunities

EOE/AA/Disabled/Veterans

Schedule : Part-time Brand : Hilton Hotels & Resorts

Shift : Full Availability

Job Level : Team Member

Job : Guest Services, Operations, and Front Office