Objective: Seeking mid level position in VOIP platform
Email: Sanjay.agrawal87@gmail.com
Mailing Address: A6, Alkapuri, near Habibganj, Bhopal , 462001, India
Mob. No. : +91-9584902036, +91-9644996253(Whatsapp)
LinkedIn: https://www.linkedin.com/in/sanjay-agrawal-babab121/
Nationality: Indian
Language: Hindi, English, Thai (Beginner)
DOB: 19-Sep-1987
Summary: Experience of 9 Yrs in VOIP Technology (5+ in VOIP Switching and 3+ in VOIP Product testing e.g. Soft phone and Web phone)
Key Skills: SIP, SBC (Class4 Soft Switch) Management, Manual testing
A)Current Experience:
Company Name: Dee Telecom HK Holding Limited
Experience: 5 Yrs 7 month.
Career Growth: April 2015 to Currently- India Head (VOIP support Operation) = 4Yrs
Sep 2013 to Mar 2015- Sr. VOIP Switching Engineer= 1.5 Yrs {Had THAI Work Permit}
Key points:
- Monitoring windows size of 3millions Minutes/day of country traffic like Thailand, Cambodia, Laos, South Korea, Malaysia, Singapore, India, US, Myanmar, Indonesia, Gulf
- Multi-Location and Time zones co-ordination- Thailand, India, Singapore, London and Rochester USA
- Worked with Tier 1 Partners: Telstra, IDT, Belgacom, Metfone, Cellcard, AIS, DTAC, True, Airtel, TATA Communication, Telnor, Skype, SingTel, KDDI, Korea Telecom and many more.
- Multi tasking and availability over all verticals of communication: be it mail, Whatsapp, Skype, Line and phone and monitoring tool
- Intense Monitoring idea: QoS, ACD, ASR, PDD, peak time, off-peak time, country traffic, operator traffic, peak concurrent calls, SIP trace.
- Fast Emergency management approach during system down.
- Pro active Issue detection.
- Managing Swap deals (VC) volume with instructions of Account Manager
Technical Keywords of experience: VOIP Termination, SIP , SDP, RTP, RFC3261, Wireshark, SIP Trace, PCAP, Invite, Provisional responses, IP Telephony , Class 4 Soft switch(SBC), UAC, UAS,CLI, NCLI, TDM, GSM, TCP/IP, , Pre- Sales, Testing, CLI, Routes management, , LCR(Least cost routing), Carriers, Interconnection, IP, Media codec’s (Audio & video), Signalling parameters, Translation of A & B numbers, Country Codes, Operators code, Code rates, Numbering Plans, Dial length, Retail Traffic, Wholesale Traffic, CC, Calling cards, Nextone, Genband RSM and Console, Digitalk, TELUS Gate Manager, White list, Black List, CDR, Time Class
Routine:
- Monitoring
- Testing
- Issue reproduction
- Troubleshooting Incident with CDR and Wireshark pCAP
- Detection & Troubleshooting of issues like Packet loss, Choppy Audio, One Way Audio, Echo, FAS, Fake Ringtone, DTMF unpassing, FAX unsupported
- Endpoint (carrier) Creation and Configuration
- One to one testing
- Country routing, Operator Routing
- SIP (Session Initiation Protocol) training
- Capacity Management
- Escalation of Ticket
- Softphone & Hardphone Configuration
- Client Interaction
- Logging over GSM tools like TELUS Gate manager
- Bug Logging over SBC Tracking tool
- Blocking Dangerous traffic.
- Filter traffic
- Implement Numbering plan policies and country specific regulatory norms
Extra duties
- Interview conductions,
- Management of resources
- Budget preparation.
- Shift Management
- Salary Negotiations
- Imparting training, leading and mentoring team
Milestone: Upon giving opportunity single handedly migration of entire system from one platform (Genband) to other (Digitalk). Over 300 carriers, 2000 Interconnections, 200+ country routings, reapplied configurations and blocking: counting for 3 millions minutes per day.
Edge: Setting new benchmark of issue resolution, proactive approach and multitasking. By detail analysis, preparing customized report on demand like finding traffic pattern e.g. detection of operator traffic, potential volume for swap deal, finding convertible customers
B)Past Experience:
Company Name: Synsoft Global, Indore
Designation: QA Engineer (VOIP)
Experience: 3 Years 3 month
Routine:
- Manual testing of VoIP/SIP based application Soft phone & Web phone (browser based phone) & its Network.
- Preparation of test plan and execution.
- In later phase supervision of Team size of 6,
- Approval & verification of Bugs
-Deciding focus area in testing and
- Planning network components
Technical Keywords of experience: Test case, Test plan, test priority, Manual testing, Soft phone, Web phone, Proxy server, NetBSD, , SSH client, Bug logging and verification, Bug tracking tools, Benchmark testing, sanity testing, performance testing, Wire shark, Audio codec, video codec, SIP, XMPP, Basic call, Call transfer, Conference call, Call forward, SIP presence, Instant message , XMPP presence, Software Build, installation, outlook integration, Crash, Mac Installation, Windows Installation, Filezila, FTP servers, Sanity testing, Benchmark testing, Load testing
Used following
Bug Tracking tools: (Jira, FogBugz)
Network Analyzers/Packet Analyzers (Wireshark)
OS: Win 8, Win 7, Win Vista, WinXP, Mac Lion, Leopard, Snow Leopard & Ubuntu, all Android and Apple devices. Also tested browsers Safari, chrome, IE, Firefox
Project: Canada’s leading Soft phone brand “Counter Path Corporation” Soft phones like Eyebeam, Bria, X-lite, and their client’s soft phone.
Edge: Setting new benchmark of testing, Crash (Exception) finder, Able to explain technical details in simpler language
Apart of these some Assets:
- Seeker of good things
- Virtual digger and contributor and doing contribution over Quora, Google Map, and IMDB.
-Proactive
-Highly analytical & calculative nature.
-Aware
-Scientific thinking
-Ability to include others in my plan
Education:
Highest: Degree in Bachelor of engineering (4 years University Degree)
Specialization: Electronics and communication
Duration year: 2005-09
Score: 67%
University: RGTU (RGPV), Bhopal, India
And
Schooling:
High School (10th grade) M.P. Board, Bhopal 87% 2005
Matriculation ( 12th Grade) M.P. Board, Bhopal 81% 2002
Objective: Seeking mid level position in VOIP platform
Email: Sanjay.agrawal87@gmail.com
Mailing Address: A6, Alkapuri, near Habibganj, Bhopal , 462001, India
Mob. No. : +91-9584902036, +91-9644996253(Whatsapp)
LinkedIn: https://www.linkedin.com/in/sanjay-agrawal-babab121/
Nationality: Indian
Language: Hindi, English, Thai (Beginner)
DOB: 19-Sep-1987
Summary: Experience of 9 Yrs in VOIP Technology (5+ in VOIP Switching and 3+ in VOIP Product testing e.g. Soft phone and Web phone)
Key Skills: SIP, SBC (Class4 Soft Switch) Management, Manual testing
A)Current Experience:
Company Name: Dee Telecom HK Holding Limited
Experience: 5 Yrs 7 month.
Career Growth: April 2015 to Currently- India Head (VOIP support Operation) = 4Yrs
Sep 2013 to Mar 2015- Sr. VOIP Switching Engineer= 1.5 Yrs {Had THAI Work Permit}
Key points:
- Monitoring windows size of 3millions Minutes/day of country traffic like Thailand, Cambodia, Laos, South Korea, Malaysia, Singapore, India, US, Myanmar, Indonesia, Gulf
- Multi-Location and Time zones co-ordination- Thailand, India, Singapore, London and Rochester USA
- Worked with Tier 1 Partners: Telstra, IDT, Belgacom, Metfone, Cellcard, AIS, DTAC, True, Airtel, TATA Communication, Telnor, Skype, SingTel, KDDI, Korea Telecom and many more.
- Multi tasking and availability over all verticals of communication: be it mail, Whatsapp, Skype, Line and phone and monitoring tool
- Intense Monitoring idea: QoS, ACD, ASR, PDD, peak time, off-peak time, country traffic, operator traffic, peak concurrent calls, SIP trace.
- Fast Emergency management approach during system down.
- Pro active Issue detection.
- Managing Swap deals (VC) volume with instructions of Account Manager
Technical Keywords of experience: VOIP Termination, SIP , SDP, RTP, RFC3261, Wireshark, SIP Trace, PCAP, Invite, Provisional responses, IP Telephony , Class 4 Soft switch(SBC), UAC, UAS,CLI, NCLI, TDM, GSM, TCP/IP, , Pre- Sales, Testing, CLI, Routes management, , LCR(Least cost routing), Carriers, Interconnection, IP, Media codec’s (Audio & video), Signalling parameters, Translation of A & B numbers, Country Codes, Operators code, Code rates, Numbering Plans, Dial length, Retail Traffic, Wholesale Traffic, CC, Calling cards, Nextone, Genband RSM and Console, Digitalk, TELUS Gate Manager, White list, Black List, CDR, Time Class
Routine:
- Monitoring
- Testing
- Issue reproduction
- Troubleshooting Incident with CDR and Wireshark pCAP
- Detection & Troubleshooting of issues like Packet loss, Choppy Audio, One Way Audio, Echo, FAS, Fake Ringtone, DTMF unpassing, FAX unsupported
- Endpoint (carrier) Creation and Configuration
- One to one testing
- Country routing, Operator Routing
- SIP (Session Initiation Protocol) training
- Capacity Management
- Escalation of Ticket
- Softphone & Hardphone Configuration
- Client Interaction
- Logging over GSM tools like TELUS Gate manager
- Bug Logging over SBC Tracking tool
- Blocking Dangerous traffic.
- Filter traffic
- Implement Numbering plan policies and country specific regulatory norms
Extra duties
- Interview conductions,
- Management of resources
- Budget preparation.
- Shift Management
- Salary Negotiations
- Imparting training, leading and mentoring team
Milestone: Upon giving opportunity single handedly migration of entire system from one platform (Genband) to other (Digitalk). Over 300 carriers, 2000 Interconnections, 200+ country routings, reapplied configurations and blocking: counting for 3 millions minutes per day.
Edge: Setting new benchmark of issue resolution, proactive approach and multitasking. By detail analysis, preparing customized report on demand like finding traffic pattern e.g. detection of operator traffic, potential volume for swap deal, finding convertible customers
B)Past Experience:
Company Name: Synsoft Global, Indore
Designation: QA Engineer (VOIP)
Experience: 3 Years 3 month
Routine:
- Manual testing of VoIP/SIP based application Soft phone & Web phone (browser based phone) & its Network.
- Preparation of test plan and execution.
- In later phase supervision of Team size of 6,
- Approval & verification of Bugs
-Deciding focus area in testing and
- Planning network components
Technical Keywords of experience: Test case, Test plan, test priority, Manual testing, Soft phone, Web phone, Proxy server, NetBSD, , SSH client, Bug logging and verification, Bug tracking tools, Benchmark testing, sanity testing, performance testing, Wire shark, Audio codec, video codec, SIP, XMPP, Basic call, Call transfer, Conference call, Call forward, SIP presence, Instant message , XMPP presence, Software Build, installation, outlook integration, Crash, Mac Installation, Windows Installation, Filezila, FTP servers, Sanity testing, Benchmark testing, Load testing
Used following
Bug Tracking tools: (Jira, FogBugz)
Network Analyzers/Packet Analyzers (Wireshark)
OS: Win 8, Win 7, Win Vista, WinXP, Mac Lion, Leopard, Snow Leopard & Ubuntu, all Android and Apple devices. Also tested browsers Safari, chrome, IE, Firefox
Project: Canada’s leading Soft phone brand “Counter Path Corporation” Soft phones like Eyebeam, Bria, X-lite, and their client’s soft phone.
Edge: Setting new benchmark of testing, Crash (Exception) finder, Able to explain technical details in simpler language
Apart of these some Assets:
- Seeker of good things
- Virtual digger and contributor and doing contribution over Quora, Google Map, and IMDB.
-Proactive
-Highly analytical & calculative nature.
-Aware
-Scientific thinking
-Ability to include others in my plan
Education:
Highest: Degree in Bachelor of engineering (4 years University Degree)
Specialization: Electronics and communication
Duration year: 2005-09
Score: 67%
University: RGTU (RGPV), Bhopal, India
And
Schooling:
High School (10th grade) M.P. Board, Bhopal 87% 2005
Matriculation ( 12th Grade) M.P. Board, Bhopal 81% 2002