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IT Support Consultant

Experienced IT Support consultant with 7+ years of experience in providing exceptional IT support to reputable organizations. Seeking to use my skills for the betterment of the company and to enhance my skills.

Summary

  • Worked as Technology Consultant at DXC Technology
  • Over 5 years working at Hewlett Packard as IT Solution Specialist.
  • 1 year industry experience as a Business Analyst.
  • Degree in Business Information System.
  • Degree in Computer Science.

Professional experience responsibilities

Technology Consultant – DXC Technology

Aug 2017 – June 2018

  • Solving internal IT issues related to network, software and hardware
  • Handling Major Incident’s calls and following up till resolved.
  • Monthly Asset Management report preparation for World Wide Stockroom
  • Conducting trainings with internal IT staff
  • Design and implement any changes to operations support to help end users solve their problem quickly
  • Implementing best practices throughout the Organization.
  • Working as part of the team and on individual basis for any IT Project
  • Working on solution pertaining to Win 7 to Win 10 upgrades, Office 365 and other DXC related applications

IT Operations Support Analyst – DXC Technology Mar 2017 – Aug 2017

  • Supporting day to day IT Operations for multiple sites in Adelaide and Perth
  • Logging all the tickets in HP Service Manager
  • Part of Service Level 2 team and escalating tickets to Level 3
  • Maintaining all Asset Stock for 2 sites in Adelaide using Citrix
  • Preparing Monthly Stocktake report for Stockroom Manager
  • Following up tickets with Level 3 until resolved.
  • Weekly reporting to the Country Head on any risk, issues and escalations
  • Part of the Disaster Recovery Team
  • Conducting trainings with the end users.
  • Supporting MS Office Suite, Windows 7 and 10 Enterprise Edition
  • Conducting Audits for Site IT Services and Risk Analysis

Senior IT Solution Specialist – Hewlett Packard Enterprise Australia Oct 2011 – Mar 2017

  • To perform day to day operations in data centre
  • Managing multiple sites in Adelaide and Perth (remote support).
  • Solving end user’s enquiries in relation to the issues related to computer/tablet/phone related issues
  • Member of the Disaster Recovery team
  • Provide technical support (using telephone or Lync) to any onsite I.T problems occurring within the department.
  • Escalating tickets to Level 3 and following up with them till resolved.
  • Reporting to IT Country Manager and suggesting any improvements in the process flow.
  • Working with multiple groups and Managers from different teams on their hardware and software support projects.
  • Logging all received service requests in ITIL HP Service Manager (HP Open View).
  • Resolve requests within the time frame set out in the SLA.
  • Reviewing and planning and process improvements
  • Designing and supporting end user solutions.
  • Solve Hardware and Software Technical problems.
  • Assisting in planning and scheduling of IT equipment relocations.
  • Taking ownership of logged issues, faults and any escalations from the end users and following through until resolved.
  • Conducting workshops and trainings with end users
  • Preparing bi-yearly reports for any critical incidents and maintaining a knowledge base shared by Australia wide Site IT Officers (SIO’s)
  • Providing onsite support for Routers and Switches.
  • Providing users with feedback for all incidents.
  • Overseeing, maintaining and troubleshooting LAN and WAN and performing maintenance according to HP standards.
  • Provide on-site support for Telecom provider (setup and testing).
  • Conducting Audits for Site IT Services and Risk Analysis.

Technical Support Engineer – Hewlett Packard Australia Aug 2011 – Oct 2011

  • Provide technical support to any onsite I.T problems occurring within the department.
  • Solve Hardware and Software Technical problems.
  • Taking ownership of logged issues and following through until resolved.
  • Providing onsite support for Routers and Switches.

Business Analyst – DECS Australia

Jun 2010 – Nov 2010

  • Analysing Corporate Data Model of the organization.
  • Creation of customer order form for HP Enterprise Services (HPES) for installation of System Architect XT.
  • Gathering requirements from pilot users.
  • Creating a guide for Corporate Data Model, implementation and configuration of System Architect XT.

Business Analyst – SA Water Australia

Dec 2009 – Feb 2010

  • Creation of Process flows within the IS Department of the organization.
  • Analysing the current IS Method used within the organisation and making recommendations of how it can be improved?
  • Gathering requirements from the pilot users.
  • Creation of Induction Pack.

Business Analyst – National Pharmacies Australia

Mar 2009 – Jun 2009

  • Analysing the current costing roster and making recommendations of how it could be improved?
  • Visiting different pharmacies to gather requirements.
  • Analysing the current system of deploying employees.
  • Passing all the requirements to the IT Department.
  • Management Trainee Officer – International Tubular Services

Sep 2008 – Dec 2008

  • Maintaining history of tools and inventory.
  • Stock controller overseeing inventory record.
  • Creation of Database to handle and maintain inventory.
  • Creation of checklists for all machines and equipment

skills and expertise

  • Assembling and installing HP Procurve Switches, IPS and Firewall.
  • Replacing hardware parts for servers, laptops and desktops.
  • Worked on ITIL HP Service Manager for trouble ticket logging.
  • Using VMWare workstation to test HP PC COE images before deployment.
  • Worked on Microsoft Office 2010 and 2013(Word, Excel, Power Point, Access).
  • Creating and managing user accounts, applying group policies, on different set of users.
  • Installation and configuration of Windows 7/8/8.1/10.
  • Software installations and troubleshooting.
  • Configuration of Active Directory, DHCP server and DNS.

achievements

  • Successfully leading a team of 3 people and completed the site relocation project for one of the main offices in Adelaide
  • Successfully completed multiple site transformation projects for HP including replacement of old Cisco switches/routers with HP Procurve equipment, installation of IPS and Firewall.
  • Completed Dense WLAN project for HP including requirements gathering, design and implementation of Access Points.
  • Completed rollout of WLAN devices for HP Perth Office.

Other skills

  • Excellent communication skills.
  • Excellent team player/quick learner
  • Passionate about learning new technologies
  • Positive approach towards any task.

education

Master in Business Information Systems 2009-10

University of South Australia

Bachelor in Business Information Systems 2009-09

University of South Australia

Bachelor in Computer Sciences 2003-07

National University of Computing and Emerging Sciences

Professional memberships & certifications

  • Associate Member of Australian Computing Society (ACS).
  • ITIL V.3 Foundation Certified.
  • VMWare Data Center Associate Level Certified (VCA DCV 5)
  • Google Online Marketing Fundamental Certified
  • Completed Google G-Suite Administrator Fundamentals
  • PMI Adelaide Chapter Member

 

 

Anonymous

Summary

Posted: 22 April 2019

Location:  Sydney, NSW

Professional area:

  • IT
Find quickly
Send to employers

IT Support Consultant

Summary

Posted: 22 April 2019

Location:  Sydney, NSW

Professional area:

  • IT

Experienced IT Support consultant with 7+ years of experience in providing exceptional IT support to reputable organizations. Seeking to use my skills for the betterment of the company and to enhance my skills.

Summary

  • Worked as Technology Consultant at DXC Technology
  • Over 5 years working at Hewlett Packard as IT Solution Specialist.
  • 1 year industry experience as a Business Analyst.
  • Degree in Business Information System.
  • Degree in Computer Science.

Professional experience responsibilities

Technology Consultant – DXC Technology

Aug 2017 – June 2018

  • Solving internal IT issues related to network, software and hardware
  • Handling Major Incident’s calls and following up till resolved.
  • Monthly Asset Management report preparation for World Wide Stockroom
  • Conducting trainings with internal IT staff
  • Design and implement any changes to operations support to help end users solve their problem quickly
  • Implementing best practices throughout the Organization.
  • Working as part of the team and on individual basis for any IT Project
  • Working on solution pertaining to Win 7 to Win 10 upgrades, Office 365 and other DXC related applications

IT Operations Support Analyst – DXC Technology Mar 2017 – Aug 2017

  • Supporting day to day IT Operations for multiple sites in Adelaide and Perth
  • Logging all the tickets in HP Service Manager
  • Part of Service Level 2 team and escalating tickets to Level 3
  • Maintaining all Asset Stock for 2 sites in Adelaide using Citrix
  • Preparing Monthly Stocktake report for Stockroom Manager
  • Following up tickets with Level 3 until resolved.
  • Weekly reporting to the Country Head on any risk, issues and escalations
  • Part of the Disaster Recovery Team
  • Conducting trainings with the end users.
  • Supporting MS Office Suite, Windows 7 and 10 Enterprise Edition
  • Conducting Audits for Site IT Services and Risk Analysis

Senior IT Solution Specialist – Hewlett Packard Enterprise Australia Oct 2011 – Mar 2017

  • To perform day to day operations in data centre
  • Managing multiple sites in Adelaide and Perth (remote support).
  • Solving end user’s enquiries in relation to the issues related to computer/tablet/phone related issues
  • Member of the Disaster Recovery team
  • Provide technical support (using telephone or Lync) to any onsite I.T problems occurring within the department.
  • Escalating tickets to Level 3 and following up with them till resolved.
  • Reporting to IT Country Manager and suggesting any improvements in the process flow.
  • Working with multiple groups and Managers from different teams on their hardware and software support projects.
  • Logging all received service requests in ITIL HP Service Manager (HP Open View).
  • Resolve requests within the time frame set out in the SLA.
  • Reviewing and planning and process improvements
  • Designing and supporting end user solutions.
  • Solve Hardware and Software Technical problems.
  • Assisting in planning and scheduling of IT equipment relocations.
  • Taking ownership of logged issues, faults and any escalations from the end users and following through until resolved.
  • Conducting workshops and trainings with end users
  • Preparing bi-yearly reports for any critical incidents and maintaining a knowledge base shared by Australia wide Site IT Officers (SIO’s)
  • Providing onsite support for Routers and Switches.
  • Providing users with feedback for all incidents.
  • Overseeing, maintaining and troubleshooting LAN and WAN and performing maintenance according to HP standards.
  • Provide on-site support for Telecom provider (setup and testing).
  • Conducting Audits for Site IT Services and Risk Analysis.

Technical Support Engineer – Hewlett Packard Australia Aug 2011 – Oct 2011

  • Provide technical support to any onsite I.T problems occurring within the department.
  • Solve Hardware and Software Technical problems.
  • Taking ownership of logged issues and following through until resolved.
  • Providing onsite support for Routers and Switches.

Business Analyst – DECS Australia

Jun 2010 – Nov 2010

  • Analysing Corporate Data Model of the organization.
  • Creation of customer order form for HP Enterprise Services (HPES) for installation of System Architect XT.
  • Gathering requirements from pilot users.
  • Creating a guide for Corporate Data Model, implementation and configuration of System Architect XT.

Business Analyst – SA Water Australia

Dec 2009 – Feb 2010

  • Creation of Process flows within the IS Department of the organization.
  • Analysing the current IS Method used within the organisation and making recommendations of how it can be improved?
  • Gathering requirements from the pilot users.
  • Creation of Induction Pack.

Business Analyst – National Pharmacies Australia

Mar 2009 – Jun 2009

  • Analysing the current costing roster and making recommendations of how it could be improved?
  • Visiting different pharmacies to gather requirements.
  • Analysing the current system of deploying employees.
  • Passing all the requirements to the IT Department.
  • Management Trainee Officer – International Tubular Services

Sep 2008 – Dec 2008

  • Maintaining history of tools and inventory.
  • Stock controller overseeing inventory record.
  • Creation of Database to handle and maintain inventory.
  • Creation of checklists for all machines and equipment

skills and expertise

  • Assembling and installing HP Procurve Switches, IPS and Firewall.
  • Replacing hardware parts for servers, laptops and desktops.
  • Worked on ITIL HP Service Manager for trouble ticket logging.
  • Using VMWare workstation to test HP PC COE images before deployment.
  • Worked on Microsoft Office 2010 and 2013(Word, Excel, Power Point, Access).
  • Creating and managing user accounts, applying group policies, on different set of users.
  • Installation and configuration of Windows 7/8/8.1/10.
  • Software installations and troubleshooting.
  • Configuration of Active Directory, DHCP server and DNS.

achievements

  • Successfully leading a team of 3 people and completed the site relocation project for one of the main offices in Adelaide
  • Successfully completed multiple site transformation projects for HP including replacement of old Cisco switches/routers with HP Procurve equipment, installation of IPS and Firewall.
  • Completed Dense WLAN project for HP including requirements gathering, design and implementation of Access Points.
  • Completed rollout of WLAN devices for HP Perth Office.

Other skills

  • Excellent communication skills.
  • Excellent team player/quick learner
  • Passionate about learning new technologies
  • Positive approach towards any task.

education

Master in Business Information Systems 2009-10

University of South Australia

Bachelor in Business Information Systems 2009-09

University of South Australia

Bachelor in Computer Sciences 2003-07

National University of Computing and Emerging Sciences

Professional memberships & certifications

  • Associate Member of Australian Computing Society (ACS).
  • ITIL V.3 Foundation Certified.
  • VMWare Data Center Associate Level Certified (VCA DCV 5)
  • Google Online Marketing Fundamental Certified
  • Completed Google G-Suite Administrator Fundamentals
  • PMI Adelaide Chapter Member

 

 

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