I do have 18 Years of rich IT Experience along with 5+ Years of Project Management Experience. In an enriching journey from Software Engineer to Senior Program Manager, worked for multiple Products and Projects demonstrating commitment and ownership. Had managed and led Engineering teams for several releases of the products following Agile Practices and playing roles such as Scrum Master, Product Owner etc. Exhibited customer focus throughout the career and has put best efforts on meeting quality metrics for the releases. Handled many challenging situations very effectively. Cross collaboration across various teams including Sales, Marketing etc. Have interacted directly with the customers at all times.
Education:
Bachelor Degree in Electrical and Electronics Engineering with 70% - April 1998.
Professional Courses:
Diploma of Completion – RPA Developer Foundation Training from UiPath.
Diploma of Completion – Orchestrator 2018.2 Training from UiPath.
Diploma in Advanced Client/Server Applications at Software Solution Integrated Limited.
Diploma in Systems Applications at Software Solution Integrated Limited.
Professional Certifications:
Certified by Scrum Alliance as Certified Scrum Master in May 2012
Certified by Project Management Institute as Project Management Professional (PMP) in July 2010
Completed training on big data and Hadoop.
Attended Enterprise Architect Integration Pattern Training on at GXS India Technology Centre Pvt. Ltd.
Attended .Net training at GXS India Technology Centre Pvt. Ltd.
Completed WebMethods6 Integration Workshop Course at GXS India Technology Centre Pvt. Ltd.
Attended workshop on Model Driven & Service Oriented Development using Eclipse, J2EE and Web Services at GXS India Technology Centre Pvt. Ltd.
Attended “Interviewing skills” training at GXS India Technology Centre Pvt. Ltd.
Awards:
Great Job given by OpenText in March 2017.
“Valuable Employee Award” given by GXS India Technology Centre Pvt. Ltd. in 2006 & 2009.
“Night on the Town” Award given by GXS India Technology Centre Pvt. Ltd. in Jan 2013.
Certificate of Appreciation for the delivery of TGO v5.6 release.
Software Development Methodologies
Agile – Scrum, Waterfall Model
Languages
JAVA, J2EE & C
Java Technology
JFC, Swings, JDBC, Servlets, RMI
DBMS
MS Access, Oracle PL/SQL, Oracle 12c, MS SQL Server
Internet Languages
XML, XSL, HTML, DHTML, JavaScript, and VB Script
Front End Applications
Visual Basic 6.0, Developer 2000
Servers
BEA WebLogic 8.1/ 7.0, Jakarta Tomcat, Apache
Tools
Microsoft Project, Rally, SVN, Visual Source Safe, Rational Rose 2000, Toad, Subversion, Eclipse, Jira, Success Factors
RPA Tools
UiPath, Blue Prism
OOAD
UML
Framework
Apache-Struts Framework 1.X
Web service
SOAP, Axis.
Operating System
Unix, DOS, Windows 95, Windows NT, Windows 2000
Subject Matter Expert / Domain Knowledge
Change Management & Client Requirement Analysis.
Total Experience: 18 Years
“Senior Program Manager” at OpenText, Bangalore from May 2017 till 28 December 2018.
“Program Manager” at OpenText, Bangalore from October 2016 till May 2017.
“Project Manager” at OpenText (GXS is now OpenText), Bangalore from June 2013 till October 2016.
“Principal Engineer” at GXS India Technology Centre Pvt. Ltd., Bangalore from July 2003 till March 2013.
“Senior Software Engineer” at Trivium India Software Pvt. Ltd., Bangalore from March 2001 to July 2003.
“Software Engineer” at Savantech.com Pvt. Ltd., Bangalore from June 2000 to March 2001.
“Software Engineer” at SSI Ltd., Chennai from April 1999 to May 2000.
Projects handled:
Active Intelligence
Technology : JAVA, Oracle, Tomcat 5.5, jQuery & XML.
Period : June 2013 to 28 December 2018
Team Size : 20
Designation : Senior Program Manager
Role : Product Owner
Key Customers: Nestle, Aldi - Sydney. Stage Stores, Macy’s, Dicks Sporting Goods, Fanatics, Target,
At Home, Calsonic Kensei, Benchmark.
B2B Process Management Tool - Provides clients with a business rules solution to help them more effectively manage their B2B processes, by providing visibility into SLA’s and key process metrics or milestones, real-time alerting business owners of violations, quarantining data, if necessary, and protecting the backend system before it is exposed to the unwanted data. Mobile version of the product is available.
Responsibilities:
The Product got transitioned to Bangalore office with around 35 live customers and total of 3 team members. Ramped up on the product so quickly and worked for extended hours to provide seamless support to resolve the customer issues. The team has grown now to 20 with close to 100 customers yielding revenue of 2.96 M $(USD).
Responsible for overall Project Management, Execution and Customer support for the ownership areas.
Follows Agile and play Product Owner Role.
Ownership of Requirements Management and Product Quality.
Managing communications with all stakeholders.
Has integrated the product with several components/services within OpenText having worked with the Project Managers/Service Owners to understand the solution and Technical aspects.
Worked with Project Managers of strategic customers to understand and collect the specific need/ask from the product since their business solution is unique.
Managing risks to the Projects successful outcome.
Develop Quarterly Project Plan bringing together the information on projects, resources and times lines.
Develop and maintain Product technical backlog.
Monitoring and addressing Incident and Problem Tickets.
Mentoring and develop Leaders within team.
Experience working with UX Designers and Developers
Detailed understanding of Web Technologies
Recruiting Team Members
Annual Performance review for the team members.
Below are my achievements on the last product (OpenText Active Intelligence) I worked with as Product Owner and Scrum Master
1. Enhancing product capabilities that helped to increase revenue from 0.96M USD to 2.96M USD.
2. The Customer size had doubled in the last 2 years.
3. Service Availability has increased from 60% to 99.99% in the last 3 Years.
4. Performance achievement of 200 MB/hour from 50 MB/hour.
5. Formation of full-fledged self-contained team from a small team of 3 members.
Doing R & D to develop NextGen of the Product using big data technologies such as Hadoop, Map Reduce, PIG, HIVE, HBASE, SQoop, Apache Storm etc.
Exploring Health check automation using RPA tools such as UiPath and Blue Prism.
2. GXS Trading Grid (Tiger RA):
Technology : JAVA, Oracle, Weblogic 9.2, Tomcat 5.5, EJB, Struts Framework, Web Methods, JSP
&XML.
Period : January 2005 to March 2013
Team Size : 20
Designation : Principal Engineer
Roles:
From August 2012 To March 2013 - Product Owner
As a Product Owner, Translated requirements into EPICS, Features and User Stories with rough estimations.
Maintained Product Backlog in the order of importance for business.
Active involvement in the Quarterly release planning meetings. Conducted every quarter.
Conducted Release planning meeting explaining the overall features to the team members that needs tobe delivered for a release. [In GXS, its quarterly release].
Maintained Stories Backlog ranking in the order of importance for a release.
Stories are explained in detail in the Sprint planning meeting.
Continuous involvements with the team to make sure the features are released on time.
Acceptance of User Stories by evaluating whether it meets the requirement.
Periodic review and prioritization of the defects to make sure they are addressed and thus ensuring they are within the acceptable limit. [GXS would only make a commercial release, if Defect Deferral ratio (DDR) is < 10%.
Driving the importance of Junit testing and thus adhering to agile practices followed within the company.
Review of release notes to the various environments to make sure all the instructions for deployment are covered.
Exhibited greatest commitment towards addressing incidents and RTS. Received an award for the significant contribution towards prompt and effective incident management, ensuring minimal customer impact and resolution of queries and issues in quick time.
Team Management: Interviewing the candidates for open position. Ramping up the new joiners’ by planning the sessions and covering some of them.
Provide feedback about the team members for Performance appraisal.
From January 2011 till July 2012 -Scrum Master
Shepherding the team
Removing impediments by conducting daily stand-up meetings.
Keeping the process moving, Ensuring team is fully functional and productive.
Shielding the team from external interferences.
Socializing scrum to the greater organization. [Scrum of Scrum].
Conducting Sprint Planning meeting with effective Retrospection.
Present Demo to the greater organization at the end of every sprint.
Provided Technical guidance to the team members as Scrum Master Role was not a full time Role.
As a Principal & Lead Engineer
Involved in Requirements gathering and coming up with Functional Requirement Document.
Developing Project planning, Estimation process, Scheduling and Tracking.
Updating the Project Status on Weekly basis.
Risk management (Identify and mitigate Technical risks).
Version Management and Release management.
Managing release versions and sending release notes for various environments.
Guiding & mentoring team members in developing design and architecture and ensure traceability of requirements through design, code and test artefacts.
Analysing and prioritizing bugs.
Periodic Code review and helping team to use Java capability tools for implementing the best practices and strategic perspective for better performance.
Worked closely to come up with automation scripts for deployment.
Designed and coded several key modules.
RTS: Handled Incident management very effectively.
Came up with permission model to handle “Who can do what”.
Involved in recruitment of members for the team.
Providing inputs to Performance appraisal of team member’s to Project Manager.
Description :
Global eXchange Services (GXS) Trading GridSM is a unique global integration platform that enables and streamlines cross-enterprise business processes. With extreme flexibility and a services-oriented business-to-business platform, the Grid helps customers automate global trading communities by shielding complexity from rapidly changing standards, eliminating manual and duplicative efforts and enabling a new level of process integration and business intelligence.
Trading Grid masks all the complexities associated with exchanging, utilizing and analyzing data between different platforms. Customers can send and receive data the way they prefer while the Grid mediates differences in formats and communications protocols.
I was involved in developing a component called Tiger RA which stands for “Registration-Administration”.
Registration: Registration is the process of collecting data from a prospect user and validates and reports status, tracking ID etc upon completion of the registration process.
Administration: This is the core component which is used to administer all entities of Trading Grid such as Company, User, EDI Address, Mailbox, Trading Partnership, Subscription of user to the services etc.
2. Market Place Requirements
Technology : Java, Oracle, Web logic 8, EJB’s, JSP & XML.
Period : July 2003 to December 2004.
Client : GE Medical Systems, GE Industrial System & GETS Global Signaling
Team Size : 5
Role : Senior Software Engineer.
Description :
Market Place Requirements is a web application that allows Buyers and Suppliers to electronically exchange information relative to firm Purchase Orders and forecasted (planned) material purchases. A forecast is a prediction of the future demand for a specific part.
Market Place Requirements is the materials management component of the Express Marketplace online purchase-to-payment process. It provides you with a framework for organizing pertinent information into a flexible, prioritized format that you can review, update or amend, as necessary. It saves time and minimizes errors and interruptions by enabling customers to track their POs, delivery schedules, and shipping information online — in real time.
Key Responsibilities include:
I was part of Analysis, Design and Coding of all the modules.
Involved in tracing of functionalities that could be used across components and delivered highly reusable component for upload functionality. Implemented “Auditing” functionality very efficiently and robustly, which had challenges around huge volumes of “jms” messages. Handled a release version completely with no bugs reported in Production. Appreciated by manager for the effective knowledge transfer of the component to manila team and was given “Award of Efficiency” for the same.
Posted: 14 May 2019
Location: Sydney, NSW
Professional area:
I do have 18 Years of rich IT Experience along with 5+ Years of Project Management Experience. In an enriching journey from Software Engineer to Senior Program Manager, worked for multiple Products and Projects demonstrating commitment and ownership. Had managed and led Engineering teams for several releases of the products following Agile Practices and playing roles such as Scrum Master, Product Owner etc. Exhibited customer focus throughout the career and has put best efforts on meeting quality metrics for the releases. Handled many challenging situations very effectively. Cross collaboration across various teams including Sales, Marketing etc. Have interacted directly with the customers at all times.
Education:
Bachelor Degree in Electrical and Electronics Engineering with 70% - April 1998.
Professional Courses:
Diploma of Completion – RPA Developer Foundation Training from UiPath.
Diploma of Completion – Orchestrator 2018.2 Training from UiPath.
Diploma in Advanced Client/Server Applications at Software Solution Integrated Limited.
Diploma in Systems Applications at Software Solution Integrated Limited.
Professional Certifications:
Certified by Scrum Alliance as Certified Scrum Master in May 2012
Certified by Project Management Institute as Project Management Professional (PMP) in July 2010
Completed training on big data and Hadoop.
Attended Enterprise Architect Integration Pattern Training on at GXS India Technology Centre Pvt. Ltd.
Attended .Net training at GXS India Technology Centre Pvt. Ltd.
Completed WebMethods6 Integration Workshop Course at GXS India Technology Centre Pvt. Ltd.
Attended workshop on Model Driven & Service Oriented Development using Eclipse, J2EE and Web Services at GXS India Technology Centre Pvt. Ltd.
Attended “Interviewing skills” training at GXS India Technology Centre Pvt. Ltd.
Awards:
Great Job given by OpenText in March 2017.
“Valuable Employee Award” given by GXS India Technology Centre Pvt. Ltd. in 2006 & 2009.
“Night on the Town” Award given by GXS India Technology Centre Pvt. Ltd. in Jan 2013.
Certificate of Appreciation for the delivery of TGO v5.6 release.
Software Development Methodologies
Agile – Scrum, Waterfall Model
Languages
JAVA, J2EE & C
Java Technology
JFC, Swings, JDBC, Servlets, RMI
DBMS
MS Access, Oracle PL/SQL, Oracle 12c, MS SQL Server
Internet Languages
XML, XSL, HTML, DHTML, JavaScript, and VB Script
Front End Applications
Visual Basic 6.0, Developer 2000
Servers
BEA WebLogic 8.1/ 7.0, Jakarta Tomcat, Apache
Tools
Microsoft Project, Rally, SVN, Visual Source Safe, Rational Rose 2000, Toad, Subversion, Eclipse, Jira, Success Factors
RPA Tools
UiPath, Blue Prism
OOAD
UML
Framework
Apache-Struts Framework 1.X
Web service
SOAP, Axis.
Operating System
Unix, DOS, Windows 95, Windows NT, Windows 2000
Subject Matter Expert / Domain Knowledge
Change Management & Client Requirement Analysis.
Total Experience: 18 Years
“Senior Program Manager” at OpenText, Bangalore from May 2017 till 28 December 2018.
“Program Manager” at OpenText, Bangalore from October 2016 till May 2017.
“Project Manager” at OpenText (GXS is now OpenText), Bangalore from June 2013 till October 2016.
“Principal Engineer” at GXS India Technology Centre Pvt. Ltd., Bangalore from July 2003 till March 2013.
“Senior Software Engineer” at Trivium India Software Pvt. Ltd., Bangalore from March 2001 to July 2003.
“Software Engineer” at Savantech.com Pvt. Ltd., Bangalore from June 2000 to March 2001.
“Software Engineer” at SSI Ltd., Chennai from April 1999 to May 2000.
Projects handled:
Active Intelligence
Technology : JAVA, Oracle, Tomcat 5.5, jQuery & XML.
Period : June 2013 to 28 December 2018
Team Size : 20
Designation : Senior Program Manager
Role : Product Owner
Key Customers: Nestle, Aldi - Sydney. Stage Stores, Macy’s, Dicks Sporting Goods, Fanatics, Target,
At Home, Calsonic Kensei, Benchmark.
B2B Process Management Tool - Provides clients with a business rules solution to help them more effectively manage their B2B processes, by providing visibility into SLA’s and key process metrics or milestones, real-time alerting business owners of violations, quarantining data, if necessary, and protecting the backend system before it is exposed to the unwanted data. Mobile version of the product is available.
Responsibilities:
The Product got transitioned to Bangalore office with around 35 live customers and total of 3 team members. Ramped up on the product so quickly and worked for extended hours to provide seamless support to resolve the customer issues. The team has grown now to 20 with close to 100 customers yielding revenue of 2.96 M $(USD).
Responsible for overall Project Management, Execution and Customer support for the ownership areas.
Follows Agile and play Product Owner Role.
Ownership of Requirements Management and Product Quality.
Managing communications with all stakeholders.
Has integrated the product with several components/services within OpenText having worked with the Project Managers/Service Owners to understand the solution and Technical aspects.
Worked with Project Managers of strategic customers to understand and collect the specific need/ask from the product since their business solution is unique.
Managing risks to the Projects successful outcome.
Develop Quarterly Project Plan bringing together the information on projects, resources and times lines.
Develop and maintain Product technical backlog.
Monitoring and addressing Incident and Problem Tickets.
Mentoring and develop Leaders within team.
Experience working with UX Designers and Developers
Detailed understanding of Web Technologies
Recruiting Team Members
Annual Performance review for the team members.
Below are my achievements on the last product (OpenText Active Intelligence) I worked with as Product Owner and Scrum Master
1. Enhancing product capabilities that helped to increase revenue from 0.96M USD to 2.96M USD.
2. The Customer size had doubled in the last 2 years.
3. Service Availability has increased from 60% to 99.99% in the last 3 Years.
4. Performance achievement of 200 MB/hour from 50 MB/hour.
5. Formation of full-fledged self-contained team from a small team of 3 members.
Doing R & D to develop NextGen of the Product using big data technologies such as Hadoop, Map Reduce, PIG, HIVE, HBASE, SQoop, Apache Storm etc.
Exploring Health check automation using RPA tools such as UiPath and Blue Prism.
2. GXS Trading Grid (Tiger RA):
Technology : JAVA, Oracle, Weblogic 9.2, Tomcat 5.5, EJB, Struts Framework, Web Methods, JSP
&XML.
Period : January 2005 to March 2013
Team Size : 20
Designation : Principal Engineer
Roles:
From August 2012 To March 2013 - Product Owner
As a Product Owner, Translated requirements into EPICS, Features and User Stories with rough estimations.
Maintained Product Backlog in the order of importance for business.
Active involvement in the Quarterly release planning meetings. Conducted every quarter.
Conducted Release planning meeting explaining the overall features to the team members that needs tobe delivered for a release. [In GXS, its quarterly release].
Maintained Stories Backlog ranking in the order of importance for a release.
Stories are explained in detail in the Sprint planning meeting.
Continuous involvements with the team to make sure the features are released on time.
Acceptance of User Stories by evaluating whether it meets the requirement.
Periodic review and prioritization of the defects to make sure they are addressed and thus ensuring they are within the acceptable limit. [GXS would only make a commercial release, if Defect Deferral ratio (DDR) is < 10%.
Driving the importance of Junit testing and thus adhering to agile practices followed within the company.
Review of release notes to the various environments to make sure all the instructions for deployment are covered.
Exhibited greatest commitment towards addressing incidents and RTS. Received an award for the significant contribution towards prompt and effective incident management, ensuring minimal customer impact and resolution of queries and issues in quick time.
Team Management: Interviewing the candidates for open position. Ramping up the new joiners’ by planning the sessions and covering some of them.
Provide feedback about the team members for Performance appraisal.
From January 2011 till July 2012 -Scrum Master
Shepherding the team
Removing impediments by conducting daily stand-up meetings.
Keeping the process moving, Ensuring team is fully functional and productive.
Shielding the team from external interferences.
Socializing scrum to the greater organization. [Scrum of Scrum].
Conducting Sprint Planning meeting with effective Retrospection.
Present Demo to the greater organization at the end of every sprint.
Provided Technical guidance to the team members as Scrum Master Role was not a full time Role.
As a Principal & Lead Engineer
Involved in Requirements gathering and coming up with Functional Requirement Document.
Developing Project planning, Estimation process, Scheduling and Tracking.
Updating the Project Status on Weekly basis.
Risk management (Identify and mitigate Technical risks).
Version Management and Release management.
Managing release versions and sending release notes for various environments.
Guiding & mentoring team members in developing design and architecture and ensure traceability of requirements through design, code and test artefacts.
Analysing and prioritizing bugs.
Periodic Code review and helping team to use Java capability tools for implementing the best practices and strategic perspective for better performance.
Worked closely to come up with automation scripts for deployment.
Designed and coded several key modules.
RTS: Handled Incident management very effectively.
Came up with permission model to handle “Who can do what”.
Involved in recruitment of members for the team.
Providing inputs to Performance appraisal of team member’s to Project Manager.
Description :
Global eXchange Services (GXS) Trading GridSM is a unique global integration platform that enables and streamlines cross-enterprise business processes. With extreme flexibility and a services-oriented business-to-business platform, the Grid helps customers automate global trading communities by shielding complexity from rapidly changing standards, eliminating manual and duplicative efforts and enabling a new level of process integration and business intelligence.
Trading Grid masks all the complexities associated with exchanging, utilizing and analyzing data between different platforms. Customers can send and receive data the way they prefer while the Grid mediates differences in formats and communications protocols.
I was involved in developing a component called Tiger RA which stands for “Registration-Administration”.
Registration: Registration is the process of collecting data from a prospect user and validates and reports status, tracking ID etc upon completion of the registration process.
Administration: This is the core component which is used to administer all entities of Trading Grid such as Company, User, EDI Address, Mailbox, Trading Partnership, Subscription of user to the services etc.
2. Market Place Requirements
Technology : Java, Oracle, Web logic 8, EJB’s, JSP & XML.
Period : July 2003 to December 2004.
Client : GE Medical Systems, GE Industrial System & GETS Global Signaling
Team Size : 5
Role : Senior Software Engineer.
Description :
Market Place Requirements is a web application that allows Buyers and Suppliers to electronically exchange information relative to firm Purchase Orders and forecasted (planned) material purchases. A forecast is a prediction of the future demand for a specific part.
Market Place Requirements is the materials management component of the Express Marketplace online purchase-to-payment process. It provides you with a framework for organizing pertinent information into a flexible, prioritized format that you can review, update or amend, as necessary. It saves time and minimizes errors and interruptions by enabling customers to track their POs, delivery schedules, and shipping information online — in real time.
Key Responsibilities include:
I was part of Analysis, Design and Coding of all the modules.
Involved in tracing of functionalities that could be used across components and delivered highly reusable component for upload functionality. Implemented “Auditing” functionality very efficiently and robustly, which had challenges around huge volumes of “jms” messages. Handled a release version completely with no bugs reported in Production. Appreciated by manager for the effective knowledge transfer of the component to manila team and was given “Award of Efficiency” for the same.