I am capable of building on my wide-range of transferrable skills which I’ve gained and developed during an exciting IT career in Australia and overseas. Since Dec 2004, I've been an all-rounder Business/Systems Analyst working with the ATO and the Department of Human Services (Centrelink & Medicare), and previously with Citibank Australia (Citi/Citigroup). My excellent technical and interpersonal skills, qualifications, adaptability, work ethics, analytical thinking, requirements and stakeholder management, and the solid experience across the full system development life cycle with Agile framework and Waterfall methodology, qualify me to assist organisations using technology effectively and incorporating rapidly changing technologies into their existing systems to meet their needs and solve their problems.
Full Project Life Cycle (PLC) and Systems Development Life Cycle (SDLC) solid experiences.
Global experience: Worked in Australia, Scotland/UK, Saudi Arabia, Jordan, and Kuwait.
Strong communication both written and verbal, coordination, and liaison skills.
Excellent problem solving, analytical thinking and attention to details.
Highly motivated, hard-working, reliable, flexible, open-minded, and friendly IT professional.
Excellent hands-on experience on both Projects and Application Support (Business-as-Usual), including recent exposure to Mobile Apps smart technologies. (Agile and Waterfall)
I am an Australian Citizen since Dec 10, 1996.
I am holding Baseline Security Clearance since Nov 03, 2011.
2003 MBA. Sydney Graduate School of Management - Western Sydney University - Australia
1978 B.Sc. (Maths & Computer Science) - Kuwait University - Kuwait
2019 Certified ScrumMaster. Scrum Alliance.
Scrum Master. RedAgile – Sydney (Weekend course).
Agile and Scaled Agile Framework (SAFe). Self-study.
2013 Advanced Diploma in Project Management. TAFE NSW Lidcombe College - Australia
Advanced Diploma in Banking Services. TAFE NSW Blacktown College - Australia
PRINCE2 Foundation and Certification
2012 Agile Extension to the IIBA Business Analysis Body of Knowledge (BABOK)
2011 Agile SDLC Methodology
IIBA Business Analysis Body of Knowledge (BABOK) version 2.0
2009 PRINCE2 Foundation and Certification
ITIL V3 Foundation and Certification
Agile and Waterfall
Systems Analyst Sep 2018 – Now
Australian Taxation Office (ATO) – Wollongong (NSW) (with Clicks IT)
Key Responsibilities:
Systems Analyst, member of the Mission Impossible Agile Team on the Agile Release Train of Revenue Platforms - Enterprise Solutions & Technology (EST), worked with my development team, scrum master and the product owner to deliver the program increments (PIs) assigned to the MI agile team during the quarterly planning iteration days.
Studied, researched and analysed the business requirements (features) of the BAU problems that deemed must fix to reduce costs, restore customer trust and ensure ATO is compliant with the law/acts.
Collaborated with my scrum team to build the solution, functional test the builds, document the activities, and deployed the solutions into Production. Engaged the business throughout this process to ensure accuracy, integrity, effectiveness, and sign-offs.
Full utilisation of the Team Foundation Server (TFS) to manage the Product Backlog Items (PBIs), Sprints (Goal and Backlog), Dashboard/Tasks, Test Plans/Execution, and Deployment.
Full agile practices: PIs, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Frequent Refinement of the PBIs and the Sprint Backlog to ensure readiness and efficiency.
Documented the test plans and conducted the functional testing using TFS. Ensured test results were created and attached to their relevant PBIs.
Ensured TFS PBIs and their dashboard tasks were kept updated and the relevant supporting documents/evidence were attached. TFS emails were sent for the PO to review and sign-off.
Updated the various master documentation: AP354 - Form Functional Design, AP357 - Custom Function Design, and AP450 - Rule Analysis/Technical Design, etc.
Achievements:
Acquired new domain knowledge working on the ATO Integrated Core Processing (ICP) system, which is a .NET online application that enables tax payers and their agents lodging their tax returns, superannuation forms and other supporting forms/documents. As well, ICP enables the ATO staff to perform adjustments by entering manually calculated amounts and offsets.
Acquired new skills dealing with the Team Foundation Server (TFS) to manage the requirements and the solution build in a full agile environment. A change from the usual Functional Specs to the TFS Product Backlog Items and Dashboard/Tasks.
Acquired new skills dealing with the ATO Forms and DTool which is a central Forms Development Tool that enables developers to translate Form Designs into Form ‘FDF’ Meta Data and SQL files.
I also refreshed my experience with Mainframe technologies such as COBOL, CICS, DB2 Tables, JCL, TSO ISPF, etc.
Contributed to the successful delivery of the features assigned to the MI agile team in PIs 17, 18 and 19.
Systems Analyst May 2017 – Sep 2018
Department of Human Services (DHS) – Centrelink – Canberra (with Modis/Ajilon Australia)
Key Responsibilities:
Systems Analyst, asked to help the Centrelink Mobile Apps Team delivering the critical task of redesigning the Medicare Claim Lodgment – Online Claiming Alignment (Phase 2) (P/S 1913) (Aug 2018 –) of the Express Plus Medicare native app. I owned and authored the user spec of this Medicare mobile app update. Target delivery 01 Dec 2018.
Systems Analyst, asked to help the Centrelink Mobile Apps Team delivering the critical task of redesigning the Welcome, Home and several other pages (P/S 1909) (May 2018 – July 2018) of the Express Plus Centrelink native app. I owned and authored the new design massive user spec, all the way to sign-off. Delivered v3.0.0 on 31 July 2018.
Systems Analyst, member of the Centrelink Online Claims Section - Online Services Branch - Canberra Delivery Centre Division, on the strategic project (P/S 1359) (May 2017 – June 2018) delivered a solution to implement the Child Care Subsidy (CCS) legislation that's replacing some existing families payments effective 02/07/2018.
Studied, researched and analysed the business requirements from Department of Education who were the policy owner and DHS teams.
Collaborated with my Lead SA, other SAs, the solution architect, User Experience (UX), and SAP WCEM/CRM developers to ensure the solution requirements are accurately specified.
Authored the Functional Specs of several Online Claims modules (new & existing).
Organised and participate in internal and external JADs and reviews seeking ICT and Business feedback, leading to their sign-off.
Reviewed test plans and supported testing activities of the multiple Sprint releases into Prod (Unit, SIT, and UAT), including performing testing and defect resolution. (HP ALM12)
Achievements:
CCS successfully went live on 02 July 2018, following multiple sprint releases into Prod, with major transition and pre-CCS claim option on 14/04/2018.
Express Plus Centrelink native mobile app redesign went live on 01 August 2018.
Delivered my tasks ahead of time, and first-time exposure to Mobile Apps (iOS and Android) smart technologies and best practices, including tools such Jira and Phabricator.
Mastering the challenges of building on SAP platform: WCEM-CRM-ABAP-BRFplus/BPEX.
Systems Analyst Sep 2016 – Apr 2017
Department of Human Services (DHS) – Medicare – Canberra (with Ajilon Australia)
Key Responsibilities:
Systems Analyst, member of the Medicare Claims Processing (MCP) Systems Analysis Team - Health Systems Branch (HSB) - Production Systems Delivery Centre (Canberra), on the strategic project to decommission webMethods (P/S 1341-03) and transform supported Medicare payment applications (Medicare Online and ECLIPSE) from Client and Enterprise Server Adaptors (CA/ESA) to Web Services (P/S 1341-05), J2EE and XML-based.
Studied, researched and analysed the existing documentation (as-is) and collaborated with the Lead SA, other SAs, the solution architect, and developers to ensure the technical requirements (to-be) were accurately specified.
Authored several Functional Specifications as per their new templates.
Organised and participated in internal and external JADs and reviews seeking ICT and Business feedback, leading to their sign-off.
Achievements:
Delivered my tasks ahead of time which helped the team and was able to take on additional tasks.
Acquired new skills dealing with the platform: J2EE, Web Services, XML, webMethods, etc.
Systems Analyst Aug 2014 – May 2016
Department of Human Services (DHS) – Centrelink – Adelaide SA (with Fujitsu Australia)
Key Responsibilities:
Systems Analyst, member of the Business Integrity Systems (BIS) Branch - Adelaide Delivery Centre, on three strategic projects.
Strengthening the Integrity of Welfare Payments (SWIP) Project (DMR 67972) (Jan 2016 – May 2016), targeted June 2016 Major Release.
Transform, Transition, Trash (3T) Project (DMR 67466) (Apr 2015 – Dec 2015).
Sickness and Mobility Allowances Online Claims Project (DMR 67088) (Aug 2014 – Mar 2015).
Studied, researched and analysed the business requirements from the various DHS teams.
Collaborated with my Lead SA, other SAs, the solution architect, User Experience (UX), and SAP WCEM/CRM developers to ensure the solution requirements were accurately specified.
Author the Functional Specifics of several Online Claims (OLC) modules (existing & new).
Organised and participated in internal and external JADs and reviews seeking ICT and Business feedback, leading to their sign-off.
Reviewed test plans and supported testing activities of the multiple Sprint releases into Prod (Unit, SIT, and UAT), including performing testing and defect resolution. (HP QC)
Achievements:
Delivered my tasks ahead of time which helped being able to take on additional tasks.
The three projects were delivered on time. Thanks to the genuine project teams efforts.
Acquired knowledge and new skills building on SAP platform: WCEM-CRM-ABAP-BRFplus/BPEX.
IT Consultant: PC Net Soft – Amman – Jordan. (Jan 2014 – May 2014)
Business Analyst/Consultant: Dialog Information Technology - Canberra. (Aug 2011 – Jul 2012)
Business Analyst: Mastersoft Systems - Sydney - Product Development. (Apr 2008 – Dec 2008)
Business Analyst: EDS Sydney - Assets Services on CBA account. (Nov 2007 – Dec 2007)
Business Analyst: Citigroup Australia, Consumer Technology, Sydney. (Dec 2004 – Sep 2007)
Senior A/P: Citigroup Australia - Multiple Contracts. (Jul 2002 – Dec 2004)
Systems Analyst: Scottish Widows (Lloyds TSB), Scotland/UK. (Oct 2000 – May 2002)
Systems Analyst: Saudi French Bank (BSF), Saudi Arabia. (Jan 98 – Jan 2000)
Team Leader: American Express – Millenniax (Y2K) Project, Australia. (Sep 97 – Dec 97)
Team Leader: Citibank – Business Systems & Technology, Australia. (Jul 95 – Sep 97)
Senior A/P: Australian Casualty & Life – MIS Dept, Australia. (Oct 94 – Jul 95)
Systems Analyst: Ministry of Finance - Gov Computer, Jordan. (Jan 94 - Aug 94)
Systems Analyst: Housing Bank - Systems Division, Jordan. (Feb 92 - Dec 92)
Project Manager: Commercial Bank of Kuwait – DPD, Kuwait. (Dec 85 - Aug 90)
Systems Analyst: Industrial Bank of Kuwait – DPD, Kuwait. (Aug 81 - Dec 85)
Analyst Programmer: Ministry of Planning – Gov Computer, Kuwait. (Sep 78 - Aug 81)
I am capable of building on my wide-range of transferrable skills which I’ve gained and developed during an exciting IT career in Australia and overseas. Since Dec 2004, I've been an all-rounder Business/Systems Analyst working with the ATO and the Department of Human Services (Centrelink & Medicare), and previously with Citibank Australia (Citi/Citigroup). My excellent technical and interpersonal skills, qualifications, adaptability, work ethics, analytical thinking, requirements and stakeholder management, and the solid experience across the full system development life cycle with Agile framework and Waterfall methodology, qualify me to assist organisations using technology effectively and incorporating rapidly changing technologies into their existing systems to meet their needs and solve their problems.
Full Project Life Cycle (PLC) and Systems Development Life Cycle (SDLC) solid experiences.
Global experience: Worked in Australia, Scotland/UK, Saudi Arabia, Jordan, and Kuwait.
Strong communication both written and verbal, coordination, and liaison skills.
Excellent problem solving, analytical thinking and attention to details.
Highly motivated, hard-working, reliable, flexible, open-minded, and friendly IT professional.
Excellent hands-on experience on both Projects and Application Support (Business-as-Usual), including recent exposure to Mobile Apps smart technologies. (Agile and Waterfall)
I am an Australian Citizen since Dec 10, 1996.
I am holding Baseline Security Clearance since Nov 03, 2011.
2003 MBA. Sydney Graduate School of Management - Western Sydney University - Australia
1978 B.Sc. (Maths & Computer Science) - Kuwait University - Kuwait
2019 Certified ScrumMaster. Scrum Alliance.
Scrum Master. RedAgile – Sydney (Weekend course).
Agile and Scaled Agile Framework (SAFe). Self-study.
2013 Advanced Diploma in Project Management. TAFE NSW Lidcombe College - Australia
Advanced Diploma in Banking Services. TAFE NSW Blacktown College - Australia
PRINCE2 Foundation and Certification
2012 Agile Extension to the IIBA Business Analysis Body of Knowledge (BABOK)
2011 Agile SDLC Methodology
IIBA Business Analysis Body of Knowledge (BABOK) version 2.0
2009 PRINCE2 Foundation and Certification
ITIL V3 Foundation and Certification
Agile and Waterfall
Systems Analyst Sep 2018 – Now
Australian Taxation Office (ATO) – Wollongong (NSW) (with Clicks IT)
Key Responsibilities:
Systems Analyst, member of the Mission Impossible Agile Team on the Agile Release Train of Revenue Platforms - Enterprise Solutions & Technology (EST), worked with my development team, scrum master and the product owner to deliver the program increments (PIs) assigned to the MI agile team during the quarterly planning iteration days.
Studied, researched and analysed the business requirements (features) of the BAU problems that deemed must fix to reduce costs, restore customer trust and ensure ATO is compliant with the law/acts.
Collaborated with my scrum team to build the solution, functional test the builds, document the activities, and deployed the solutions into Production. Engaged the business throughout this process to ensure accuracy, integrity, effectiveness, and sign-offs.
Full utilisation of the Team Foundation Server (TFS) to manage the Product Backlog Items (PBIs), Sprints (Goal and Backlog), Dashboard/Tasks, Test Plans/Execution, and Deployment.
Full agile practices: PIs, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Frequent Refinement of the PBIs and the Sprint Backlog to ensure readiness and efficiency.
Documented the test plans and conducted the functional testing using TFS. Ensured test results were created and attached to their relevant PBIs.
Ensured TFS PBIs and their dashboard tasks were kept updated and the relevant supporting documents/evidence were attached. TFS emails were sent for the PO to review and sign-off.
Updated the various master documentation: AP354 - Form Functional Design, AP357 - Custom Function Design, and AP450 - Rule Analysis/Technical Design, etc.
Achievements:
Acquired new domain knowledge working on the ATO Integrated Core Processing (ICP) system, which is a .NET online application that enables tax payers and their agents lodging their tax returns, superannuation forms and other supporting forms/documents. As well, ICP enables the ATO staff to perform adjustments by entering manually calculated amounts and offsets.
Acquired new skills dealing with the Team Foundation Server (TFS) to manage the requirements and the solution build in a full agile environment. A change from the usual Functional Specs to the TFS Product Backlog Items and Dashboard/Tasks.
Acquired new skills dealing with the ATO Forms and DTool which is a central Forms Development Tool that enables developers to translate Form Designs into Form ‘FDF’ Meta Data and SQL files.
I also refreshed my experience with Mainframe technologies such as COBOL, CICS, DB2 Tables, JCL, TSO ISPF, etc.
Contributed to the successful delivery of the features assigned to the MI agile team in PIs 17, 18 and 19.
Systems Analyst May 2017 – Sep 2018
Department of Human Services (DHS) – Centrelink – Canberra (with Modis/Ajilon Australia)
Key Responsibilities:
Systems Analyst, asked to help the Centrelink Mobile Apps Team delivering the critical task of redesigning the Medicare Claim Lodgment – Online Claiming Alignment (Phase 2) (P/S 1913) (Aug 2018 –) of the Express Plus Medicare native app. I owned and authored the user spec of this Medicare mobile app update. Target delivery 01 Dec 2018.
Systems Analyst, asked to help the Centrelink Mobile Apps Team delivering the critical task of redesigning the Welcome, Home and several other pages (P/S 1909) (May 2018 – July 2018) of the Express Plus Centrelink native app. I owned and authored the new design massive user spec, all the way to sign-off. Delivered v3.0.0 on 31 July 2018.
Systems Analyst, member of the Centrelink Online Claims Section - Online Services Branch - Canberra Delivery Centre Division, on the strategic project (P/S 1359) (May 2017 – June 2018) delivered a solution to implement the Child Care Subsidy (CCS) legislation that's replacing some existing families payments effective 02/07/2018.
Studied, researched and analysed the business requirements from Department of Education who were the policy owner and DHS teams.
Collaborated with my Lead SA, other SAs, the solution architect, User Experience (UX), and SAP WCEM/CRM developers to ensure the solution requirements are accurately specified.
Authored the Functional Specs of several Online Claims modules (new & existing).
Organised and participate in internal and external JADs and reviews seeking ICT and Business feedback, leading to their sign-off.
Reviewed test plans and supported testing activities of the multiple Sprint releases into Prod (Unit, SIT, and UAT), including performing testing and defect resolution. (HP ALM12)
Achievements:
CCS successfully went live on 02 July 2018, following multiple sprint releases into Prod, with major transition and pre-CCS claim option on 14/04/2018.
Express Plus Centrelink native mobile app redesign went live on 01 August 2018.
Delivered my tasks ahead of time, and first-time exposure to Mobile Apps (iOS and Android) smart technologies and best practices, including tools such Jira and Phabricator.
Mastering the challenges of building on SAP platform: WCEM-CRM-ABAP-BRFplus/BPEX.
Systems Analyst Sep 2016 – Apr 2017
Department of Human Services (DHS) – Medicare – Canberra (with Ajilon Australia)
Key Responsibilities:
Systems Analyst, member of the Medicare Claims Processing (MCP) Systems Analysis Team - Health Systems Branch (HSB) - Production Systems Delivery Centre (Canberra), on the strategic project to decommission webMethods (P/S 1341-03) and transform supported Medicare payment applications (Medicare Online and ECLIPSE) from Client and Enterprise Server Adaptors (CA/ESA) to Web Services (P/S 1341-05), J2EE and XML-based.
Studied, researched and analysed the existing documentation (as-is) and collaborated with the Lead SA, other SAs, the solution architect, and developers to ensure the technical requirements (to-be) were accurately specified.
Authored several Functional Specifications as per their new templates.
Organised and participated in internal and external JADs and reviews seeking ICT and Business feedback, leading to their sign-off.
Achievements:
Delivered my tasks ahead of time which helped the team and was able to take on additional tasks.
Acquired new skills dealing with the platform: J2EE, Web Services, XML, webMethods, etc.
Systems Analyst Aug 2014 – May 2016
Department of Human Services (DHS) – Centrelink – Adelaide SA (with Fujitsu Australia)
Key Responsibilities:
Systems Analyst, member of the Business Integrity Systems (BIS) Branch - Adelaide Delivery Centre, on three strategic projects.
Strengthening the Integrity of Welfare Payments (SWIP) Project (DMR 67972) (Jan 2016 – May 2016), targeted June 2016 Major Release.
Transform, Transition, Trash (3T) Project (DMR 67466) (Apr 2015 – Dec 2015).
Sickness and Mobility Allowances Online Claims Project (DMR 67088) (Aug 2014 – Mar 2015).
Studied, researched and analysed the business requirements from the various DHS teams.
Collaborated with my Lead SA, other SAs, the solution architect, User Experience (UX), and SAP WCEM/CRM developers to ensure the solution requirements were accurately specified.
Author the Functional Specifics of several Online Claims (OLC) modules (existing & new).
Organised and participated in internal and external JADs and reviews seeking ICT and Business feedback, leading to their sign-off.
Reviewed test plans and supported testing activities of the multiple Sprint releases into Prod (Unit, SIT, and UAT), including performing testing and defect resolution. (HP QC)
Achievements:
Delivered my tasks ahead of time which helped being able to take on additional tasks.
The three projects were delivered on time. Thanks to the genuine project teams efforts.
Acquired knowledge and new skills building on SAP platform: WCEM-CRM-ABAP-BRFplus/BPEX.
IT Consultant: PC Net Soft – Amman – Jordan. (Jan 2014 – May 2014)
Business Analyst/Consultant: Dialog Information Technology - Canberra. (Aug 2011 – Jul 2012)
Business Analyst: Mastersoft Systems - Sydney - Product Development. (Apr 2008 – Dec 2008)
Business Analyst: EDS Sydney - Assets Services on CBA account. (Nov 2007 – Dec 2007)
Business Analyst: Citigroup Australia, Consumer Technology, Sydney. (Dec 2004 – Sep 2007)
Senior A/P: Citigroup Australia - Multiple Contracts. (Jul 2002 – Dec 2004)
Systems Analyst: Scottish Widows (Lloyds TSB), Scotland/UK. (Oct 2000 – May 2002)
Systems Analyst: Saudi French Bank (BSF), Saudi Arabia. (Jan 98 – Jan 2000)
Team Leader: American Express – Millenniax (Y2K) Project, Australia. (Sep 97 – Dec 97)
Team Leader: Citibank – Business Systems & Technology, Australia. (Jul 95 – Sep 97)
Senior A/P: Australian Casualty & Life – MIS Dept, Australia. (Oct 94 – Jul 95)
Systems Analyst: Ministry of Finance - Gov Computer, Jordan. (Jan 94 - Aug 94)
Systems Analyst: Housing Bank - Systems Division, Jordan. (Feb 92 - Dec 92)
Project Manager: Commercial Bank of Kuwait – DPD, Kuwait. (Dec 85 - Aug 90)
Systems Analyst: Industrial Bank of Kuwait – DPD, Kuwait. (Aug 81 - Dec 85)
Analyst Programmer: Ministry of Planning – Gov Computer, Kuwait. (Sep 78 - Aug 81)