IT Support Technician | Asst. Manager in Software Testing
I am a motivated individual with experience of broad range of technologies with a focus on Networking. I am a quick learner, with good understanding of network devices and securing them. Seeking job opportunities in ICT department, where I can put forward my technical skills and experience.
TECHNICAL SKILLS
Networking:
- Configuring and managing network devices, DHCP, DNS, VoIP, VPN,
- Troubleshooting of routers and switches,
- IPv4 and Ipv6,
- Scripting and automating configuration files.
Security:
- Active Directory User Access Management,
- Secure Linux from possible threats,
- Firewalls, Intrusion Detection System,
- Microsoft Server Administration, Apache web-server 2.0.
WORK EXPERIENCE
IT Support Technician
Star Health, South Melbourne April 2019-June 2019
- Responsibility of solving tickets based on O365, admin center, change of password, adding new user to the domain.
- Assigning permission in active directory and O365 enterprise (permit license).
- Assembling the hardware for new users such as docking station.
- Ability to manage Outlook issues.
- Understanding of group policies.
- On call support to different sites in location. Building laptops to wipe off old data.
Asst. Manager in Software Testing
Reliance Jio Infocomm Limited, Mumbai, IndiaAug 2015 – July 2016
- 4G based application testing through prescribed test plans/scenarios.
- Portal testing for wireless streaming application across both frontend and backend Working with Rational Quality Manager (RQM), a test case management tool.
- Worked in process-oriented frameworks such as Change/Release Requests.
- Prioritization of testing for production issues through evaluated impact.
- Reporting and analysis for the results of SIT.
- Multiple testing models such as regression and integration testing Analysis and test of UI/UX.
RESEARCH EXPERIENCE 1
In my master’s degree, we, as a group researched, about working and implementation of SDN in networks. Combining software and networks, we designed Routing of packets (data) in SDN. Understanding of networks and various tools like OpenFlow protocol, OpenvSwitch for routing of packets.
Title: Routing based SDN Networking Feb 2018 – May 2018
- Using home-based router and programming it with new OS.
- Using virtual machines (VMware) in order to track the flow of packet.
- Connection of SDN controller (RYU) with software and OpenvSwitch.
- Designing an API for accessing of networks and modifying them.
EDUCATION
Swinburne University of Technology, Masters of Science (Network System) Aug 2016 - Dec 2018
- Exposure to SDN concepts.
- Excellent understanding of securing Network devices and Internet.
- Worked on various cloud service providers like VM Ware, Virtual box.
Yadavrao Tasgaonkar Institute of Engineering and Technology, BEngg. Electronics Engineering July 2012 - June 2015
- High level of critical thinking.
- Designing of circuits at an intermediate level.
SOFT SKILLS
Exceptional customer service skills. Excellent analytical and problem solving skills. Ability in handling stressful situation Ability to work under pressure. Inclusive and team playing mentality. ACTIVITIES AND ACCOMPLISHMENTS
- Project titled ‘TV Remote Controlled Home Appliances (using Morse code) was highly appreciated and received distinction in my project work during Bachelor’s Degree. This was one of my best projects wherein, focus was on best quality output and inexpensive in making.
- Research work in Augmented Reality and how such technology can be applied in the field of education.
- Research presentation of Cryptography and its types with respect to Internet Security.