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Hospitality / Customer Service / Reception & Administration


PETIE MANNS


143 Jacaranda Avenue Kingston 

0434 107 729

petie.manns@hotmail.com


CURRENT DRIVERS LICENCE / OWN RELIABLE TRANSPORT


R E S U M E


My goal is to obtain long term employment where I can utilise and build upon skills, abilities and knowledge I

have whilst taking on and meeting new challenges. Possessing a genuine desire to help, serve and assist others,

I also pride myself on my friendly, helpful service nature. I am fit, energetic and available 24/7.


SKILLS & PERSONAL ATTRIBUTES


Meeting/greeting clients, customers, guests etc

Love to meet and exceed customer expectations

Communicate with people from diverse backgrounds

Passion for delivering exceptional customer service

Reception/Administration/Data Base Management

Bank reconciliation plus generating reports

Accounts Payable & Receivable

Petty cash, ordering office stationery, perishables etc

Payment collection, Eftpos & POS


Multi-tasking, prioritizing, time management

Food & beverage attendant, kiosk, basic barista

Venue Setup/Pack Down/ Turnarounds

Room/Table sets, commercial kitchen duties

Ushering, two way radio, ticketing & scanning

Restocking including rotation, fridge temps

Follow company policies & procedures

Problem solving & handling complaints

WH&S, security/emergency/fire procedures

Security, cleaning & ad hoc duties

Computer Systems Experience includes:

Good sound knowledge of MS Office Suite

Microsoft Publisher


Navigate Multiple Windows/Programs

Practice Soft and Medical Director

Galileo and Travelog

Basic MYOB and Various Inhouse Program


CERTIFICATES, EDUCATION & COURSES


2014 RSA / RGS - Bar Skills Course 1999 Diploma of Travel & Tourism

1998 Bar Service Practices Certificate of Attainment Conferencing/Events, Tour Guiding Majors

1998 Galileo Statement of Attainment 1998 IATA Billing & Settlement Plan Procedures

1999 Travelog Introduction to Accounting for Travel Agents


EMPLOYMENT HISTORY


Sept 2018 – Present

Queensland University Technology, Gardens Point Theatre - Usher, Casual


Greet patrons and collecting tickets and examine to verify authenticity using criteria such as colour and date. Provide assistance with patrons' special needs, such as helping those with wheelchairs. Assist patrons in finding seats, lighting the way with flashlight if necessary. Settle seating disputes, help solve other customer concerns and keep thoroughfares clear at all times.


Verifying patron credentials who wish to go back of house and only permitting authorized persons to enter. Giving out programs and helping with directions to box office, restrooms and telephones. Checking tickets and/or give door checks to patrons returning after temporarily stepping out. Maintaining good order and ensuring adherence to safety rules, plus in case of an emergency guiding patrons to exits and/or giving assistance to those in need.


During intermission collecting empty glasses, bottles from dry bars and checking amenities for restocking plus helping in bar washing/polishing glasses. Conduct a sweep of theatre after performance collecting plastic glassware and rubbish plus miscellaneous items for lost property. Other ad hoc duties if required.


Mar 2017 – Oct 2018

Logan Entertainment Centre - Guest Services Attendant, Casual (Insufficient hours)


Working for Council I performed an array of duties including council events, functions, banquets, awards nights, meetings, conferences, theatre shows, concerts, exhibitions, tradeshows and dance showcases/concerts. Providing an exceptional level of customer service to clients, patrons, performers, work colleagues and subcontractors, and at the same time, facilitating a safe, memorable and enjoyable experience for all. Working in a fast paced, and hectic at times, customer service focussed environment and within a close knit team.


Maintained a high standard of personal presentation and professional conduct at all times. Taking pride in work environment I endeavoured to keep the foyer, pre function, box office areas immaculate whenever on shift. Maintaining good order at all times and ensured adherence to safety rules by patrons. Guiding patrons to exits in case of an emergency and/or assisting those with a disability or any patron needing of any kind of help. I thoroughly enjoy working within a great team or unsupervised as I follow instructions, directions and policies and procedures. I was fortunate to work in both Front of House and Back of House and both were an absolute pleasure…


Front of House – hand washing, meet and greet, helping, assisting and/or directing patrons, performers, students, ushering (manually check ticket or scanning), event runner, door security between front and back of house, waiting/walking around and/or standing a door, following program/agenda of events to communicate with Super/VS using two way radio keeping them informed regarding breaks/intermission or to notify of a possible/any problem. Food and beverage service attendant, bar waiting adhering to rsa guidelines, following run sheet, servery attendant, serving in kiosk with cash handling and food handling plus barista, directing patrons/students


Back of House – follow run sheet, hand washing, keeping kitchen area clean and organised, food and beverage equipment set up, kitchen assistant, plating up, food handling, dishwashing, polishing cutlery, washing/polishing glasses, reporting wh+s issues to super/vs, restocking green/vip rooms, male/female chorus rooms, general public restrooms plus emptying bins, attending to performers/guests in the green/vip rooms delivering meals/drink, miscellaneous items. 


Venue set up/prep or pack down/turnarounds/ bump ins involve following the event plan/s. Depending on upcoming event/s could be retrieving/removing items from storeroom eg acromat and seats/tables in auditorium. Maybe lifting up or replacing carpet squares, stacking/unstacking chairs. May be additional set up in meeting room/s, pre function and foyer areas. This could include additional seating, lounges, pillows, dry bars, side tables and/or 6”/8” trestle tables all to be set out following the venue/event plan/s. Swept/mopped stage, hung aprons around stage and tables.


Table sets 300-800 guests, banquet, buffet, formal and informal plus tea coffee stations. Table linen, serviettes, agenda/menu, name tag, cutlery, centre pieces, table numbers, salt/pepper/sugar and appropriate glassware. Prior to event folded serviettes, set up percolated coffee urns, heating jugs for readiness of coffee and tea. Fill milk, iced water and juice jugs. End of event clearing and stripping all paraphernalia from room.


Jan 2012 – Nov 2016

CJ’s Linen - Reception/Admin/Warehouse, Part Time


Co-ordinate the initial set up of business including registrations, insurance and legalities. Generating business stationery & catalogue in publisher. General office set up plus website & social media set up and maintenance. Initial purchasing of all stock plus sourcing suppliers and opening, setting up supplier accounts.


Liaising with customers and suppliers, Hostesses and guests. General office duties including mail (incoming and outgoing), banking, manual bookkeeping records, correspondence, email, facsimile, ordering stationery and filing. Party and customer sales, add on items, pick and pack orders. Handling enquiries, complaints and bookings from hostesses, customers. Taking orders & cash sales, Eftpos and POS.


March – Aug 2014

Brisbane After Hours Doctors - Call Centre Operator/Receptionist, Casual (Unsuitable hours)


Taking inbound calls from patients then triaging and scheduling appointments. Confirming patient details using Medicare online, OSHC Providers and Private Health Insurance. Liaising with Doctors and their drivers coordinating areas utilising Google Coordinate and reassigning patients in needed. Good time management, problem solving and excellent communication skills required. Maintaining confidentiality while managing patient records. Data entry, administration support, clerical tasks, cleaning and ad hoc duties.


Feb - Dec 2010

Stretton State College - Teacher Aide, Volunteer (White Card 938616/1)


Assist teachers and students (years 1 and 4) in all tasks of everyday classroom happenings whilst working under pressure, communicating verbally and written to other teaching staff, administration and parents.


Mar - Dec 2009

Downer EDI - Traffic Control/Gate Keeper, Permanent (Project complete)


Registering and logging in vehicles, conducting site inductions and co-ordination of vehicles in general plus for concrete slabs/pours. Directing general road traffic and pedestrians.


Oct - Dec 2001

EMP Finance Stones Corner - Call Centre Processor, Casual (Company ceased trading)


Processing confidential, consumer & commercial credit applications. Responding to client, customer and supplier problems whilst utilising a high degree of interpersonal skills. Searching the database, sending emails and general office duties.


Oct 1999 - May 2001

Thomas Cook Travel Garden City - Travel Consultant, Casual


Handled customer inquiries face to face, over telephone and via emails. Domestic and international ticketing. Reservations of tours, accommodation, car hire and rail bookings. Processing client payments for deposits/finals, cash handling. Maintaining accurate daily diary entries and client files. Typing of itineraries and diarising every step/process. Ordering stationery and brochures plus helping in the Currency Exchange.



REFEREES


Alexandra Grosvenor – Gardens Theatre, QUT – 3138 4463


 Olga Wilkinson - Logan Entertainment Centre - 0400 267 264


 Corey Mitchell - CJ’s Linen – 0411 893 097 Faye Kerr - EMP Finance - 0476 464 393



Anonymous

Summary

Posted: 21 November 2019

Location:  Logan City, QLD

Professional area:

  • Hospitality, Travel & Tourism
Find quickly
Send to employers

Hospitality / Customer Service / Reception & Administration

Summary

Posted: 21 November 2019

Location:  Logan City, QLD

Professional area:

  • Hospitality, Travel & Tourism


PETIE MANNS


143 Jacaranda Avenue Kingston 

0434 107 729

petie.manns@hotmail.com


CURRENT DRIVERS LICENCE / OWN RELIABLE TRANSPORT


R E S U M E


My goal is to obtain long term employment where I can utilise and build upon skills, abilities and knowledge I

have whilst taking on and meeting new challenges. Possessing a genuine desire to help, serve and assist others,

I also pride myself on my friendly, helpful service nature. I am fit, energetic and available 24/7.


SKILLS & PERSONAL ATTRIBUTES


Meeting/greeting clients, customers, guests etc

Love to meet and exceed customer expectations

Communicate with people from diverse backgrounds

Passion for delivering exceptional customer service

Reception/Administration/Data Base Management

Bank reconciliation plus generating reports

Accounts Payable & Receivable

Petty cash, ordering office stationery, perishables etc

Payment collection, Eftpos & POS


Multi-tasking, prioritizing, time management

Food & beverage attendant, kiosk, basic barista

Venue Setup/Pack Down/ Turnarounds

Room/Table sets, commercial kitchen duties

Ushering, two way radio, ticketing & scanning

Restocking including rotation, fridge temps

Follow company policies & procedures

Problem solving & handling complaints

WH&S, security/emergency/fire procedures

Security, cleaning & ad hoc duties

Computer Systems Experience includes:

Good sound knowledge of MS Office Suite

Microsoft Publisher


Navigate Multiple Windows/Programs

Practice Soft and Medical Director

Galileo and Travelog

Basic MYOB and Various Inhouse Program


CERTIFICATES, EDUCATION & COURSES


2014 RSA / RGS - Bar Skills Course 1999 Diploma of Travel & Tourism

1998 Bar Service Practices Certificate of Attainment Conferencing/Events, Tour Guiding Majors

1998 Galileo Statement of Attainment 1998 IATA Billing & Settlement Plan Procedures

1999 Travelog Introduction to Accounting for Travel Agents


EMPLOYMENT HISTORY


Sept 2018 – Present

Queensland University Technology, Gardens Point Theatre - Usher, Casual


Greet patrons and collecting tickets and examine to verify authenticity using criteria such as colour and date. Provide assistance with patrons' special needs, such as helping those with wheelchairs. Assist patrons in finding seats, lighting the way with flashlight if necessary. Settle seating disputes, help solve other customer concerns and keep thoroughfares clear at all times.


Verifying patron credentials who wish to go back of house and only permitting authorized persons to enter. Giving out programs and helping with directions to box office, restrooms and telephones. Checking tickets and/or give door checks to patrons returning after temporarily stepping out. Maintaining good order and ensuring adherence to safety rules, plus in case of an emergency guiding patrons to exits and/or giving assistance to those in need.


During intermission collecting empty glasses, bottles from dry bars and checking amenities for restocking plus helping in bar washing/polishing glasses. Conduct a sweep of theatre after performance collecting plastic glassware and rubbish plus miscellaneous items for lost property. Other ad hoc duties if required.


Mar 2017 – Oct 2018

Logan Entertainment Centre - Guest Services Attendant, Casual (Insufficient hours)


Working for Council I performed an array of duties including council events, functions, banquets, awards nights, meetings, conferences, theatre shows, concerts, exhibitions, tradeshows and dance showcases/concerts. Providing an exceptional level of customer service to clients, patrons, performers, work colleagues and subcontractors, and at the same time, facilitating a safe, memorable and enjoyable experience for all. Working in a fast paced, and hectic at times, customer service focussed environment and within a close knit team.


Maintained a high standard of personal presentation and professional conduct at all times. Taking pride in work environment I endeavoured to keep the foyer, pre function, box office areas immaculate whenever on shift. Maintaining good order at all times and ensured adherence to safety rules by patrons. Guiding patrons to exits in case of an emergency and/or assisting those with a disability or any patron needing of any kind of help. I thoroughly enjoy working within a great team or unsupervised as I follow instructions, directions and policies and procedures. I was fortunate to work in both Front of House and Back of House and both were an absolute pleasure…


Front of House – hand washing, meet and greet, helping, assisting and/or directing patrons, performers, students, ushering (manually check ticket or scanning), event runner, door security between front and back of house, waiting/walking around and/or standing a door, following program/agenda of events to communicate with Super/VS using two way radio keeping them informed regarding breaks/intermission or to notify of a possible/any problem. Food and beverage service attendant, bar waiting adhering to rsa guidelines, following run sheet, servery attendant, serving in kiosk with cash handling and food handling plus barista, directing patrons/students


Back of House – follow run sheet, hand washing, keeping kitchen area clean and organised, food and beverage equipment set up, kitchen assistant, plating up, food handling, dishwashing, polishing cutlery, washing/polishing glasses, reporting wh+s issues to super/vs, restocking green/vip rooms, male/female chorus rooms, general public restrooms plus emptying bins, attending to performers/guests in the green/vip rooms delivering meals/drink, miscellaneous items. 


Venue set up/prep or pack down/turnarounds/ bump ins involve following the event plan/s. Depending on upcoming event/s could be retrieving/removing items from storeroom eg acromat and seats/tables in auditorium. Maybe lifting up or replacing carpet squares, stacking/unstacking chairs. May be additional set up in meeting room/s, pre function and foyer areas. This could include additional seating, lounges, pillows, dry bars, side tables and/or 6”/8” trestle tables all to be set out following the venue/event plan/s. Swept/mopped stage, hung aprons around stage and tables.


Table sets 300-800 guests, banquet, buffet, formal and informal plus tea coffee stations. Table linen, serviettes, agenda/menu, name tag, cutlery, centre pieces, table numbers, salt/pepper/sugar and appropriate glassware. Prior to event folded serviettes, set up percolated coffee urns, heating jugs for readiness of coffee and tea. Fill milk, iced water and juice jugs. End of event clearing and stripping all paraphernalia from room.


Jan 2012 – Nov 2016

CJ’s Linen - Reception/Admin/Warehouse, Part Time


Co-ordinate the initial set up of business including registrations, insurance and legalities. Generating business stationery & catalogue in publisher. General office set up plus website & social media set up and maintenance. Initial purchasing of all stock plus sourcing suppliers and opening, setting up supplier accounts.


Liaising with customers and suppliers, Hostesses and guests. General office duties including mail (incoming and outgoing), banking, manual bookkeeping records, correspondence, email, facsimile, ordering stationery and filing. Party and customer sales, add on items, pick and pack orders. Handling enquiries, complaints and bookings from hostesses, customers. Taking orders & cash sales, Eftpos and POS.


March – Aug 2014

Brisbane After Hours Doctors - Call Centre Operator/Receptionist, Casual (Unsuitable hours)


Taking inbound calls from patients then triaging and scheduling appointments. Confirming patient details using Medicare online, OSHC Providers and Private Health Insurance. Liaising with Doctors and their drivers coordinating areas utilising Google Coordinate and reassigning patients in needed. Good time management, problem solving and excellent communication skills required. Maintaining confidentiality while managing patient records. Data entry, administration support, clerical tasks, cleaning and ad hoc duties.


Feb - Dec 2010

Stretton State College - Teacher Aide, Volunteer (White Card 938616/1)


Assist teachers and students (years 1 and 4) in all tasks of everyday classroom happenings whilst working under pressure, communicating verbally and written to other teaching staff, administration and parents.


Mar - Dec 2009

Downer EDI - Traffic Control/Gate Keeper, Permanent (Project complete)


Registering and logging in vehicles, conducting site inductions and co-ordination of vehicles in general plus for concrete slabs/pours. Directing general road traffic and pedestrians.


Oct - Dec 2001

EMP Finance Stones Corner - Call Centre Processor, Casual (Company ceased trading)


Processing confidential, consumer & commercial credit applications. Responding to client, customer and supplier problems whilst utilising a high degree of interpersonal skills. Searching the database, sending emails and general office duties.


Oct 1999 - May 2001

Thomas Cook Travel Garden City - Travel Consultant, Casual


Handled customer inquiries face to face, over telephone and via emails. Domestic and international ticketing. Reservations of tours, accommodation, car hire and rail bookings. Processing client payments for deposits/finals, cash handling. Maintaining accurate daily diary entries and client files. Typing of itineraries and diarising every step/process. Ordering stationery and brochures plus helping in the Currency Exchange.



REFEREES


Alexandra Grosvenor – Gardens Theatre, QUT – 3138 4463


 Olga Wilkinson - Logan Entertainment Centre - 0400 267 264


 Corey Mitchell - CJ’s Linen – 0411 893 097 Faye Kerr - EMP Finance - 0476 464 393



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