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Customer Service

RESUME


Name: Ankita C Shah

Address: 4/20 Splayd Close, Dunlop ACT 2615

Phone: (H) 02-6259 2204 (M) 043 358 7841

Email: shahankita1381@gmail.com

Citizenship: Australian


Career Objective

I am a highly experienced customer service and administration professional with 10 years of experience in retail sector. I am currently looking for a different role in customer focused environment and accelerating my career. I am extremely enthusiastic for the role of Customer Service with Sterk Advisory wherein I can utilise my skills and contribute towards achieving desired targets/KPI of the organisation.

Key Strengths

Excellent communication and customer service skills.

Experience of sales working in retail sector. 

Hardworking and willing to learn new skills.

Follow company’s rules and regulations pertaining to customer satisfaction.

Ability to meet deadlines and contribute to achieving desires KPI’s.

Good command on computer and cash handling. 


Employment History

Supervisor & Office Administrator                                                           May 2010- Till date

Supabarn(Part-time)

Responsibilities

Resolving complex billing issues and invoice payments on phone or in person.

Performing customer service and cashier duties at the front end 

Participating and training staff in promotional and sales activities.

Training and assisting new staff members in handling customer issues and queries. 

Performing administration duties and preparing daily sales and product sales sheet.

Preparing stock sheet of incoming and outgoing goods.

Prepare roaster and carry out stock orders and replenishment.

Handing customer queries at front end or on phone and assist staff in resolving product or payment issues.

Achievements

Received awards for providing outstanding customer service and increasing sales.

Stood 2nd in ACT for selling Supabarn Rewards Card. 


Office Administrator                                                                                May 2005-June 2009

Khandwala Securities, India

Responsibilities

Oversee reception area including greeting visitors and attaining customer calls.

Prepare petty cash vouchers and purchase orders.

Verify and maintain appropriate documents and confidential reports.

Execute and follow up meetings with clients and tax officers.

Perform accounting duties including bank statements and reconciliations.


Administrative Assistant                                                                        June 2003- April 2005

K.K.Parikh & Associates, India

Responsibilities

Maintain front desk and reception area in neat and organised manner.

Prepare diary and arrange meeting with the accountants.

Made copies, sent fax and handle all outgoing correspondence.

Prepare daily cash vouchers and maintain petty cash. 

Academic Qualification

Bachelor of Commerce (Accounting)

Computer Skills

Microsoft Office (Excel and Word)

MYOB

GAP (Retail Software)

References


Shalin Panchal                              Maritza Oliver

Duty Manager                              Office Manager

Supabarn                                      Supabarn

Contact No: 045 180 6010            Contact No: 02- 6162 0913







Anonymous

Summary

Posted: 14 May 2020

Location:  Canberra, ACT

Professional area:

  • Customer Service & Call Centre
Find quickly
Send to employers

Customer Service

Summary

Posted: 14 May 2020

Location:  Canberra, ACT

Professional area:

  • Customer Service & Call Centre

RESUME


Name: Ankita C Shah

Address: 4/20 Splayd Close, Dunlop ACT 2615

Phone: (H) 02-6259 2204 (M) 043 358 7841

Email: shahankita1381@gmail.com

Citizenship: Australian


Career Objective

I am a highly experienced customer service and administration professional with 10 years of experience in retail sector. I am currently looking for a different role in customer focused environment and accelerating my career. I am extremely enthusiastic for the role of Customer Service with Sterk Advisory wherein I can utilise my skills and contribute towards achieving desired targets/KPI of the organisation.

Key Strengths

Excellent communication and customer service skills.

Experience of sales working in retail sector. 

Hardworking and willing to learn new skills.

Follow company’s rules and regulations pertaining to customer satisfaction.

Ability to meet deadlines and contribute to achieving desires KPI’s.

Good command on computer and cash handling. 


Employment History

Supervisor & Office Administrator                                                           May 2010- Till date

Supabarn(Part-time)

Responsibilities

Resolving complex billing issues and invoice payments on phone or in person.

Performing customer service and cashier duties at the front end 

Participating and training staff in promotional and sales activities.

Training and assisting new staff members in handling customer issues and queries. 

Performing administration duties and preparing daily sales and product sales sheet.

Preparing stock sheet of incoming and outgoing goods.

Prepare roaster and carry out stock orders and replenishment.

Handing customer queries at front end or on phone and assist staff in resolving product or payment issues.

Achievements

Received awards for providing outstanding customer service and increasing sales.

Stood 2nd in ACT for selling Supabarn Rewards Card. 


Office Administrator                                                                                May 2005-June 2009

Khandwala Securities, India

Responsibilities

Oversee reception area including greeting visitors and attaining customer calls.

Prepare petty cash vouchers and purchase orders.

Verify and maintain appropriate documents and confidential reports.

Execute and follow up meetings with clients and tax officers.

Perform accounting duties including bank statements and reconciliations.


Administrative Assistant                                                                        June 2003- April 2005

K.K.Parikh & Associates, India

Responsibilities

Maintain front desk and reception area in neat and organised manner.

Prepare diary and arrange meeting with the accountants.

Made copies, sent fax and handle all outgoing correspondence.

Prepare daily cash vouchers and maintain petty cash. 

Academic Qualification

Bachelor of Commerce (Accounting)

Computer Skills

Microsoft Office (Excel and Word)

MYOB

GAP (Retail Software)

References


Shalin Panchal                              Maritza Oliver

Duty Manager                              Office Manager

Supabarn                                      Supabarn

Contact No: 045 180 6010            Contact No: 02- 6162 0913







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