Business analyst, IT help desk, Application analyst, IT support, Diversity

Profile

I am Master of Commerce in Information Systems and Technology with Bachelor of Science. I have strong analytical skills, written and oral communication skills. I have worked on several projects in my masters which gave me knowledge including project management, system analysis, designing database, data mining and business intelligence and many other subjects. I learned programming languages and a variety of analysis tools. I want to be a project officer.

Professional and Technical Skills

• Understanding authentication and authorization concepts
  
• Widely and deeply knowledgeable in ITIL management and coordination
  
• Able to grasp automated database reporting tools
  
• Analytical and problem-solving skills
  
• Strong oral and written communication abilities, with attention to detail
  
• Excellent in customer interaction, adaptability, and flexibility with a willingness to learn
  
• Able to learn high organizational and presentation skills
  
• Excellent report writing skills
  
• Excellent time management skills
  
• SPSS
  
• SQL
  
• MySQL
  
• Visio
  
• Microsoft Office
  
• Visual Studio
  
• C#
  
• Intermediate skills in SAP
  
• Network analysis software: Wireshark, Snort
  
• Data mining and business intelligence tools: rapid miner, SQL workbench
  
• MS Project
  

Education & Training

ACSPY-ICT Professional Year Program from NIT Australia, Perth (Sep 2018 – Current)

• Work readiness program
  
• Australian workplace culture and communication
  
• Work health and safety
  
• Workplace Relationships
  
• Workplace Communication
  

Master of Commerce (Information Systems and Technology) from Curtin University (2016-2018)

Units Studied

• Information Systems Dissertation (High Distinction)
  
• Technological Infrastructure (Distinction)
  
• Business Project Management (Distinction)
  
• Information System Service Management (Distinction)
  
• Business Research Methods (Distinction)
  
• Information Systems Implementation (Distinction)
  
• Information Security Management (Distinction)
  
• Information System Service Operations
  
• Data Mining and Business Intelligence
  
• Designing and Database Systems
  
• Culture and Ethics in Business
  
• System Analysis
  
• Enterprise network security
  
• Information security management
  
• Business enterprise systems
  
• Introduction to programming
  

Academic Project

Data warehousing and data mining project

Developed a dimensional data warehousing model for retail business:

• Using the index for optimization to reduce query time and increase performance efficiency.
  
• Creation of materialized views to assist in the generation of data reports.
  

Generation of data reports

• Using OLAP operations like drill-down, roll-up and pivot tables to generate sales report.
  
• Using clustering, K-means and linear regression data mining techniques to identify valid and comprehensive knowledge to make crucial business decisions in the Rapid Miner.
  

Documentation and presentation:

• Created a detailed report including data warehouse model, ER diagram, table creation, report generation, and data mining techniques.
  
• Delivered presentation as a team including results from the report and its use to improve the retail business.
  

Learning outcomes: 

• Review and analyze the reports that projects
  
• Driving to ensure the project is best in class
  
• understand the strengths and work with those strengths, set expectations, the team commented that I am a reliable team member.
  
• Meet the tasks allocated on time
  
• Reported on the project progress and progress of the task.
  
• Took the initiative to deliver the task in in scope in a most efficient way to ensure the best result
  
• As part of team confidentiality presented and is the best project in the class.
  

Research topics - Dissertation topics: 

• Influences Factors on User's Behaviour and Buying Decision via Online Shopping

Learning outcomes: 

• Research topic pay attention to the factors influencing the online shopping behavior of consumers in India
  
• Unravel perceptions of people to well design the retail marketing strategies.
  
• By allowing for the possibility of accepting above stated line of reasoning, the current investigation has been performed on the sample comprising of Indian respondents by collecting the data through online survey research methodology.
  
• The output (i.e. findings) of the study has been generated using IBM SPSS software version 19 by applying relevant statistical tests and techniques including descriptive statistics, Cronbach’s alpha test measure, KMO and Bartlett test of Sphericity and factor analysis. 
  

Business research method topic: Cybersecurity in hospitals

Bachelor of Science from Kurukshetra University, Haryana, India (2012-2015)

Work History

Customer Service and Nail Technician in Glamour U from 1 August 2016 – current

Responsibilities include:

• Customer communication and determining their needs
  
• Answering the telephone
  
• Cash handling
  
• Providing nail art and care services
  

Home-based nail art business from 1 August 2016 – current

Responsibilities include:

• Nail art technician
  
• Promoting and developing the business
  
• Providing customer service
  

English trainer at Springdale Public School, Ismailabad from June 2015 to May 2016

Responsibilities included:

• Preparation and implementation of lesson plans
  
• Developing training materials and assessments
  
• Delivering classes and assessments
  

Cleaner at Westralian from January 2017 to August 2018

Responsibilities included:

• Completing cleaning tasks to the requirements of the organization
  
• Working in a team to quickly and efficiently achieve the tasks assigned
  

Professional membership

Australian computer membership society

• ACS WA Diversity & Inclusion February Event (Registered)
  
• ACS WA February Branch Forum 2019- Blockchain: Holy Grail or Big Time Scam (Registered)
  
• The Annual ACS WA Diversity Dinner 2018
  
• ACS WA End of Year Forum & Networking
  

WITWA member

Hobbies and interests

• Singing, dancing and performing in competitions and amateur shows, playing harmonium and the piano, as well as playing volleyball