Human Resource | Customer Service

Employment Goal

Looking to find a position in HR department within an organisation offering professional growth for

employees based on employee dedication and proven ability.

The ideal position would offer long-term commitment and be conducive to professional achievement.

Ideally the position would be ‘people orientated’, thus enabling me to demonstrate my excellent

communication skills that helps my passion for HR grow more and more.

Academic background

• Successfully completed Masters degree in Business Administration - Specialised in HR.  Pokhara University, Kathmandu, Nepal (2018)
• Successfully completed Bachelors in Business Administration- specialised in Marketing.  Tribhuvan University, Kathmandu, Nepal (2012)

Employment History

November 2018- Present (Casual)
ZARA, Sydney, Australia

Zara SA is a Spanish fast fashion retailer based in Arteixo in Galicia. The company was founded in 1975 by

Amancio Ortega and Rosalía Mera. It is the main brand of the Inditex group, the world's largest apparel

retailer.

Retail Assistant

• Ensure high levels of customer satisfaction through excellent sales service
  
• Maintain outstanding store condition and visual merchandising standards
  
• Maintain a fully stocked store
  
• Recommend and display items that match customer needs
  
• Welcome and greet customers
  
• Manage point-of-sale processes
  

August 2018- October 2018

Serviced Offices International, Sydney, Australia

SOI is a boutique Serviced Office, Meeting room, Hot desk and virtual business service provider who has

been operating since 1999 We have had the exciting opportunity to work and support businesses that have

grown and been extremely successful.

Front Office Concierge

• Reception - Meeting and greeting of all clients and their visitors
  
• Customer /Client services - responding to extremely varied client requests and resolving problems
  
• Co-ordination of client meetings and the management of the meeting rooms (MSBCE software was
  
• used), arranging and the setting up of catering and audio-visual equipment
  
• Overseeing the day-to-day activities of reception
  
• Answering incoming telephone calls and forwarding to appropriate personnel
  
• Organising mail, couriers, ordering office supplies, stationery, etc
  
• Maintain files, documents and reports as per the company’s standard
  
• Deliver support on office administration work
  

February 2018 - Relocated to Sydney

Feb 2017- Jan 2018

Diamond Gallery- Creations, Kathmandu, Nepal

‘Diamond Gallery - Creations’ is synonymous with superior quality and exclusive designs. Our journey started with an exclusive store of superlative quality diamonds and we soon delved into gold jewellery. Our designs capture the beauty and essence of all special occasions in the life of a woman to become a part of her journey.

Retail Assistant (1 year)

• Greet customers as they arrive at the store / counter
  
• Listen to customers’ requirements closely and provide them with information on available options
  
• Upselling and Cross-selling
  
• Lead customers through the buying process by boxing and bagging their purchases
  
• Assist the cashier by providing pricing information according to weight (in cases of gold and silver
  
• jewellery)
  
• Arrange window displays on a regular basis and ensure that all displays are properly locked and secured
  
• Ascertain that all pieces of jewellery are locked up in assigned storage places at the end of the day
  

August 2015 – Jan 2017 (I was the face of MCStudios)

MC Studios & Network Pvt Limited, Kathmandu, Nepal

MC Studios is an artist recruiting agency representing various artists & celebrities, professionals and amateur models, fresh faces, child artists and many more.

Recruiting Officer (1 year and 6 months)

• Assist in recruiting large number of applicants for multiple projects.
  
• Creating ads and posting new positions on company page
  
• Screening resumes and pulling the most relevant resumes from the applicants
  
• Call and confirms all candidate prospects from our various approaches.
  
• Maintain files, documents and reports as per the company’s standard
  
• Assist in events, organised by our company and client’s company
  
• Update job descriptions, policies and company documents
  

Achievements

• Received MCStudios “Best performer of the year” award and received 10 % of the single project’s profit which I was looking after.
• Increased the number of popular artists & new clients signing with us
  

October 2014 – July 2015

Turtle Event Management Pvt Limited, Kathmandu, Nepal

Turtle Management is a creative, reliable and trusted event and entertainment management company with focus on event advertising, celebrity management, event management, event marketing and production.

Assistant Event Coordinator

• Assist and ensure smooth running of events and meetings
  
• Diary management
  
• Provide professional concierge services upon guests' arrival
  
• Source and negotiate with vendors and suppliers
  
• In charge of hiring personnel (DJs, interns, sound etc.)
  
• Lead promotional activities for the event
  
• Ensure event is completed smoothly and step up to resolve any problems that might occur
  
• Deliver support on office administration work
  

February 2014 – July 2014 (Contract)

Global Jobs, Complete HR Solution, Kathmandu, Nepal

Global Jobs is Kathmandu based leading human resources consulting firm operating since 2003 which offers practical

solutions in the field of HR, recruitment and placement services to multiple organization in diversified fields like financial

institutions, corporate houses, trading houses, I/NGOs etc. Company is differentiated by its valuable clients based on

professionalism, expertise, versatile management team, precise networking and reliability.

Assistant Human Resource Officer

• Interviews Administration
  
• Managing inhouse trainings
  
• Diary Management
  
• Creating ads and posting new positions on job boards
  
• Screening resumes and pulling the most relevant resumes from the applicants
  
• Candidate care
  
• Promote our training services to multiple companies
  
• Deliver support on office administration work
  

Skills/Competencies

• Intermediate Microsoft Office Suite
  
• Work well under pressure and can-do attitude
  
• Excellent team member with positive work ethics
  
• Hard working and loyal
  
• Professional
  
• Good written and oral communication skills