Administration officer

Personal statement

Since graduating high school in 2007, I have endeavored to work hard and achieve my career goals. Whilst I have yet to achieve my final destination in my career choice, I continue to work hard and strive to be the best worker I can be, challenging myself everyday with new tasks and learning something new each and every day. Whilst having my children did put a hold on my career, I am ready to get back into the work force and show my children that hard work and commitment is the way to achieve things in life.

Skills & Abilities

• Diploma of business and Management
  
• Computer skills – Utilize computer software e.g. Microsoft office, Maintaining records via database management
  
• Customer service – Listening, Decision making, Monetary exchange, Handling complaints, Negotiating, Visual detail, Sales
  
• Communication – Written, Verbal, Nonverbal, Physical, Body language
  
• Leadership – Time management, Ability to delegate, Motivational, Accept responsibility, Supervising, Coaching, Instructing others
  
• Team player – Safety, Problem solving, Cooperation, Results orientated, Team building
  
• Being adaptable to different environments e.g. education, work
  
• Initiative – Logical thinking, desire to learn, desire to improve
  
• Organized – Goal setting, Efficient, Meet deadlines, Multitask
  
• Work independently – Good work ethic
  
• Dependable/Trustworthy/Enthusiastic
  

Experience

Administration Assistant, Power Safety Training Pty Ltd

December 2017 - June 2018

• Filling, photocopying, outgoing mail, faxes, printing
  
• Maintaining the training database
  
• Entering data into spreadsheets
  
• Creating certificates for students of completed training
  
• Handling confidential information and adhering to privacy practices
  
• Archiving
  

Customer Service/Supervisor, Coles Pty Ltd

December 2006 – January 2017

• Attending to customer enquiries and complaints
  
• Finalizing payments via cheque, eftpos and cash
  
• Processing refunds
  
• Balancing tills/cash drawers
  
• Point of sale presentation
  
• Refilling stock
  
• General housekeeping
  
• Organizing staff members meal breaks
  
• Assisting in training of new staff members
  
• Adhering to OH&S procedures
  
• Authorizing of substitute products at special discounts if sale items not in stock
  

Administration officer, Express Autoglass Brisbane

February 2017 to June 2017

• Quoting and booking work
  
• Invoicing customers (retail and trade)
  
• Handling customer enquiries and complaints
  
• Stock control
  
• Maintaining database for glass stock
  
• 
  

Administration assistant, Savco tree lopping services

December 2009 to January 2012

• Handling customer enquiries
  
• Directing telephone calls to correct department
  
• Petty cash handling and reconciliation
  
• Filling, photocopying, outgoing mail, faxes, printing
  
• Assist training manager with training database
  
• Responsible for managing vehicle database
  
• Stock control – office supplies and uniforms
  

Education

Careers Australia, 2012 - 2013, Bowen Hills QLD

Diploma of management 

Diploma of business

Ipswich State High School, 2003 - 2007, Brassall QLD

Interests

My main interests and hobbies include: Working on my car, learning anything about mechanical side of all vehicles, archery, going to the park with my children and teaching my children new skills.