Courses:
Accountancy Certificate TAFE 1982, Human Resource Management TAFE 1986, Project Management Certificate 1998, Safe Working Certificate Victorian Railways 2006, Business Fundamentals 2007 and Member of the Australian Institute of Credit Management 2014,
Programs Used:
Accounts : SAP, JD Edwards, Oracle, Pronto, MYOB, Epicor
Microsoft: Excel, Word, Outlook, Access, Power Point
Information: Sales Force, NetSuite, TRIM, Quetzal, AS400, Hogan, ebroker, Chess Holdings System
Payroll: ADP
Others: CCTV, GIS, Cash Trading System, RBA Database & Reporting, Armored Car Carrier Database & Ordering, Allocator, Pre Processor, License Information System (LIS) Telecommunications Billing Information Management System (TBIMS), Telstra Billing & Telmax 21 PABX System
Management Experience:
Over 18 years of leadership experience
Travelex
Senior Team Leader
Staff - 54
October 18 - Current
National Rugby League
Accounts Receivable Manger
Staff - 2
July – August 18
Bibby Finance
Accounts Receivable Team Leader
Staff - 7
December 15 – May 16
Rent4Keeps
Credit Manager
Staff - 8
October 14-December 15
ANZ Bank
National Manager Cash Supply
Staff - 16
March 97-December 03
ANZ Bank
Supervisor NSW Operations
Staff - 8
September 95 – February 97
ANZ Bank
Call Centre Team Leader
Staff - 10
November 1991 – August 1995
ANZ Bank
Branch Accountant
Staff - 6
December 89 – October 1991
ANZ Bank
Supervisor Risk Management
Staff - 3
October 87 – November 89
Top 10 Work Achievements:
Set up of National team in ANZ Melbourne by centralising all State Operation Centres
Creation of an On-Line Cash ordering system for ANZ Branches
Being a major participant in the restructure of the cash delivery process within Australia
Developing a new process and system that streamlined the Billing team at VicTrack
Developing a new cash trading process and creation of rules.
Being involved in the setup of the first ANZ Call Centre setting up the team.
Developing a process to receive and manage 180,000 customer files at the Call Centre
Centralising the collection process at Platform Lifts and increasing revenue by 50%
Developing collection processors to increase revenue at Rent4Keeps including phone block,
Bring in processors at Bibby Finance that saw the team reduce outstanding receipts from 9% to 3.9% in 6 weeks and making major improvements to team and morale.
EMPLOYMENT
Senior Team Leader Australian Cash Operations
Travelex
October 2018 – Current
Key Responsibilities
Leadership of 4 Team Leaders and 50 staff in the Sydney Cash Vault as well as adhering to internal and external compliance and regulatory requirements regarding Foreign Currency.
Develop and implement process and operational improvements within the Centre.
Manage leave and staff performance as well as hire new staff.
Run the Centre in the Managers absence.
Accounts Receivable Manger
National Rigby League - Contract Role
July 2018 – August 2018
Key Responsibilities
Manage team of 2 staff
Daily Allocations to numerous accounts
Creation and forwarding invoices
Reconciliation of accounts
End of Month balance and closure
Telecommunications Administrator
Star Entertainment Group - Contact Role
December 2017 – June 2018
Key Responsibilities
Prepare payment of Telecommunication Bills through review, reconciliation and reporting.
Provide reporting of costs to management.
Update services in the database
Maintain relationship with Telstra Account Manager.
Credit Officer Part Time Contract 24 hours per week
Burton Australia – Contract Role
July 2017 – December 2017
Key Responsibilities
Manage a ledger of approx. 150 accounts in Australia and New Zealand
Chase overdue customer accounts and maintain accurate and up to date log of actions on the system
Generate and maintain relationships with sales and customers
Process incoming payments and reconcile customer accounts
Place accounts on hold and order releasing
Process credit applications and credit limits including PPSR and Veda checks.
Accounts Receivable / Payroll and Project Administration for Operations
Platform Lift Company – Contract Role
May 2016 – November 2016
Key Responsibilities
Collections of all outstanding invoices from building companies and private customers approximately 350 invoices follow ups using NetSuite.
Provide invoice copies and preparation of credit notes.
Daily receipt of payments and reconciliation of the Bank Statement.
Manage the payroll for 35 staff including technicians fortnightly.
Prepare settlement paperwork with customers to finalise the project and subsequent final payment.
Assist Project Managers with maintaining communication with builders
Work closely with Sales on specific payment terms and invoicing.
Withhold Services based on amount outstanding
Operations Support Team Leader
Bibby Financial Services Australia - Retrenched
December 2015 –May 2016
Key Responsibilities
Lead a team of 7 to allocate all payments.
Ensure Bank Accounts was cleared and balanced daily.
Manage all company payment channels including EFT, cheque, credit card and develop new points of payment to streamline the payment system.
Coach, develop and manage team
Develop new processes to improve and streamline daily output of the team.
Credit Manager
Rent4Keeps
October 2014 – December 2015
Key Responsibilities
Credit/collections role looking after over 2,500 rental contracts with a value of $3m.
Manage 8 Territory Managers in the support for payment collections and contract issues.
Attended to collection calls and customer enquiries via phone and email.
Manage Third Party Collection and legal agencies.
Balance daily allocations with Bank statement.
Accounts receivable uploading payments from Centrelink and EziDebit (Drawings on Bank Accounts). Allocation and rescheduling of payments in line with contract terms.
Manage default and Legal process for non-payment of contracts.
Co-ordinating Repossession of rental items.
Provide IT Office Support
Manage Projects including set up of third party legal action and management of rental phones.
Credit Administrator – Finance Department
Ricoh Australia
April 2012 – October 2014
Key Responsibilities
Manager ledger of approximately 500 accounts covering finance and service contracts for machine rentals.
Attended to collection calls and customer enquiries via phone and email.
Credit control in placing service and equipment holds on outstanding customer payments.
Placing equipment on the PPSR for security coverage.
Provide accounts receivable support with allocations and reconciliation of accounts utilising Microsoft Excel.
Prepared Termination and Deed of Novation paper work including relevant checking of details.
Account maintenance for address and service updates
Process allocations of payments via cheque and credit card.
Send out daily invoices and advice letters on late payments.
Senior Collections Officer- Share Trading
April 2009 – April 2012
Commonwealth Bank
Key Responsibilities
Managing the debtors register for customers trading on the stock market. Clients allowed Trade + 3 Day Settlement time.
Daily review of payment rejections which ranges between 20 and 80 clients per day.
Reconciliation of client trades and matching off values (buys/sells) to clear the account.
Collection calls to clients to obtain outstanding payments.
Negotiating and setting repayment terms for unpaid settlements.
Reviewing client accounts and setting the trading limits for share purchases.
Handling daily inquiry logs both over phone, logged into data system and e-mail.
Prepare and send notice letters to clients not reached via phone.
Recording notes on all dealings and actions with clients.
Management of doubtful debts, including organising debt collectors, and debt write offs.
Billing Manager
VicTrack Melbourne
January 2004 – December 2008
Key Responsibilities
Managed a team in the Billing and Collections/Credit Control
Prepared Billing for monthly run with approximately 500 invoices issued
Approved payments and processed for Accounts Payable.
Actioned collection calls for unpaid invoices and make recommendations on services to be cancelled
Daily dealings and monthly operational meetings with telecommunication companies i.e. Telstra, Optus, Vodafone and smaller internet companies as part of the billing process
First line of contact for client enquiries relating to billing and unpaid amounts
First line of contact for Telco companies regarding enquiries on billing and services
Trained in Epicor Finance system, TBIMS Billing System, (Pre Processor) Services Database, Quetzal work tracking system, Telmax 21 PABX Data System and Trim (Records Management)
Courses:
Accountancy Certificate TAFE 1982, Human Resource Management TAFE 1986, Project Management Certificate 1998, Safe Working Certificate Victorian Railways 2006, Business Fundamentals 2007 and Member of the Australian Institute of Credit Management 2014,
Programs Used:
Accounts : SAP, JD Edwards, Oracle, Pronto, MYOB, Epicor
Microsoft: Excel, Word, Outlook, Access, Power Point
Information: Sales Force, NetSuite, TRIM, Quetzal, AS400, Hogan, ebroker, Chess Holdings System
Payroll: ADP
Others: CCTV, GIS, Cash Trading System, RBA Database & Reporting, Armored Car Carrier Database & Ordering, Allocator, Pre Processor, License Information System (LIS) Telecommunications Billing Information Management System (TBIMS), Telstra Billing & Telmax 21 PABX System
Management Experience:
Over 18 years of leadership experience
Travelex
Senior Team Leader
Staff - 54
October 18 - Current
National Rugby League
Accounts Receivable Manger
Staff - 2
July – August 18
Bibby Finance
Accounts Receivable Team Leader
Staff - 7
December 15 – May 16
Rent4Keeps
Credit Manager
Staff - 8
October 14-December 15
ANZ Bank
National Manager Cash Supply
Staff - 16
March 97-December 03
ANZ Bank
Supervisor NSW Operations
Staff - 8
September 95 – February 97
ANZ Bank
Call Centre Team Leader
Staff - 10
November 1991 – August 1995
ANZ Bank
Branch Accountant
Staff - 6
December 89 – October 1991
ANZ Bank
Supervisor Risk Management
Staff - 3
October 87 – November 89
Top 10 Work Achievements:
Set up of National team in ANZ Melbourne by centralising all State Operation Centres
Creation of an On-Line Cash ordering system for ANZ Branches
Being a major participant in the restructure of the cash delivery process within Australia
Developing a new process and system that streamlined the Billing team at VicTrack
Developing a new cash trading process and creation of rules.
Being involved in the setup of the first ANZ Call Centre setting up the team.
Developing a process to receive and manage 180,000 customer files at the Call Centre
Centralising the collection process at Platform Lifts and increasing revenue by 50%
Developing collection processors to increase revenue at Rent4Keeps including phone block,
Bring in processors at Bibby Finance that saw the team reduce outstanding receipts from 9% to 3.9% in 6 weeks and making major improvements to team and morale.
EMPLOYMENT
Senior Team Leader Australian Cash Operations
Travelex
October 2018 – Current
Key Responsibilities
Leadership of 4 Team Leaders and 50 staff in the Sydney Cash Vault as well as adhering to internal and external compliance and regulatory requirements regarding Foreign Currency.
Develop and implement process and operational improvements within the Centre.
Manage leave and staff performance as well as hire new staff.
Run the Centre in the Managers absence.
Accounts Receivable Manger
National Rigby League - Contract Role
July 2018 – August 2018
Key Responsibilities
Manage team of 2 staff
Daily Allocations to numerous accounts
Creation and forwarding invoices
Reconciliation of accounts
End of Month balance and closure
Telecommunications Administrator
Star Entertainment Group - Contact Role
December 2017 – June 2018
Key Responsibilities
Prepare payment of Telecommunication Bills through review, reconciliation and reporting.
Provide reporting of costs to management.
Update services in the database
Maintain relationship with Telstra Account Manager.
Credit Officer Part Time Contract 24 hours per week
Burton Australia – Contract Role
July 2017 – December 2017
Key Responsibilities
Manage a ledger of approx. 150 accounts in Australia and New Zealand
Chase overdue customer accounts and maintain accurate and up to date log of actions on the system
Generate and maintain relationships with sales and customers
Process incoming payments and reconcile customer accounts
Place accounts on hold and order releasing
Process credit applications and credit limits including PPSR and Veda checks.
Accounts Receivable / Payroll and Project Administration for Operations
Platform Lift Company – Contract Role
May 2016 – November 2016
Key Responsibilities
Collections of all outstanding invoices from building companies and private customers approximately 350 invoices follow ups using NetSuite.
Provide invoice copies and preparation of credit notes.
Daily receipt of payments and reconciliation of the Bank Statement.
Manage the payroll for 35 staff including technicians fortnightly.
Prepare settlement paperwork with customers to finalise the project and subsequent final payment.
Assist Project Managers with maintaining communication with builders
Work closely with Sales on specific payment terms and invoicing.
Withhold Services based on amount outstanding
Operations Support Team Leader
Bibby Financial Services Australia - Retrenched
December 2015 –May 2016
Key Responsibilities
Lead a team of 7 to allocate all payments.
Ensure Bank Accounts was cleared and balanced daily.
Manage all company payment channels including EFT, cheque, credit card and develop new points of payment to streamline the payment system.
Coach, develop and manage team
Develop new processes to improve and streamline daily output of the team.
Credit Manager
Rent4Keeps
October 2014 – December 2015
Key Responsibilities
Credit/collections role looking after over 2,500 rental contracts with a value of $3m.
Manage 8 Territory Managers in the support for payment collections and contract issues.
Attended to collection calls and customer enquiries via phone and email.
Manage Third Party Collection and legal agencies.
Balance daily allocations with Bank statement.
Accounts receivable uploading payments from Centrelink and EziDebit (Drawings on Bank Accounts). Allocation and rescheduling of payments in line with contract terms.
Manage default and Legal process for non-payment of contracts.
Co-ordinating Repossession of rental items.
Provide IT Office Support
Manage Projects including set up of third party legal action and management of rental phones.
Credit Administrator – Finance Department
Ricoh Australia
April 2012 – October 2014
Key Responsibilities
Manager ledger of approximately 500 accounts covering finance and service contracts for machine rentals.
Attended to collection calls and customer enquiries via phone and email.
Credit control in placing service and equipment holds on outstanding customer payments.
Placing equipment on the PPSR for security coverage.
Provide accounts receivable support with allocations and reconciliation of accounts utilising Microsoft Excel.
Prepared Termination and Deed of Novation paper work including relevant checking of details.
Account maintenance for address and service updates
Process allocations of payments via cheque and credit card.
Send out daily invoices and advice letters on late payments.
Senior Collections Officer- Share Trading
April 2009 – April 2012
Commonwealth Bank
Key Responsibilities
Managing the debtors register for customers trading on the stock market. Clients allowed Trade + 3 Day Settlement time.
Daily review of payment rejections which ranges between 20 and 80 clients per day.
Reconciliation of client trades and matching off values (buys/sells) to clear the account.
Collection calls to clients to obtain outstanding payments.
Negotiating and setting repayment terms for unpaid settlements.
Reviewing client accounts and setting the trading limits for share purchases.
Handling daily inquiry logs both over phone, logged into data system and e-mail.
Prepare and send notice letters to clients not reached via phone.
Recording notes on all dealings and actions with clients.
Management of doubtful debts, including organising debt collectors, and debt write offs.
Billing Manager
VicTrack Melbourne
January 2004 – December 2008
Key Responsibilities
Managed a team in the Billing and Collections/Credit Control
Prepared Billing for monthly run with approximately 500 invoices issued
Approved payments and processed for Accounts Payable.
Actioned collection calls for unpaid invoices and make recommendations on services to be cancelled
Daily dealings and monthly operational meetings with telecommunication companies i.e. Telstra, Optus, Vodafone and smaller internet companies as part of the billing process
First line of contact for client enquiries relating to billing and unpaid amounts
First line of contact for Telco companies regarding enquiries on billing and services
Trained in Epicor Finance system, TBIMS Billing System, (Pre Processor) Services Database, Quetzal work tracking system, Telmax 21 PABX Data System and Trim (Records Management)