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Manager

Skills Summary

Courses:

Accountancy Certificate TAFE 1982, Human Resource Management TAFE 1986, Project Management Certificate 1998, Safe Working Certificate Victorian Railways 2006, Business Fundamentals 2007 and Member of the Australian Institute of Credit Management 2014,

Programs Used:

Accounts : SAP, JD Edwards, Oracle, Pronto, MYOB, Epicor

Microsoft: Excel, Word, Outlook, Access, Power Point

Information: Sales Force, NetSuite, TRIM, Quetzal, AS400, Hogan, ebroker, Chess Holdings System

Payroll: ADP

Others: CCTV, GIS, Cash Trading System, RBA Database & Reporting, Armored Car Carrier Database & Ordering, Allocator, Pre Processor, License Information System (LIS) Telecommunications Billing Information Management System (TBIMS), Telstra Billing & Telmax 21 PABX System

 

Management Experience:

Over 18 years of leadership experience

 

Travelex 

Senior Team Leader

Staff - 54 

October 18 - Current

 

National Rugby League

Accounts Receivable Manger

Staff - 2

July – August 18

 

Bibby Finance

Accounts Receivable Team Leader

Staff - 7

December 15 – May 16

 

Rent4Keeps

Credit Manager

Staff - 8

October 14-December 15

 

ANZ Bank

National Manager Cash Supply

Staff - 16

March 97-December 03

 

ANZ Bank

Supervisor NSW Operations

Staff - 8

September 95 – February 97

 

ANZ Bank

Call Centre Team Leader

Staff - 10

November 1991 – August 1995

 

ANZ Bank

Branch Accountant

Staff - 6

December 89 – October 1991

 

ANZ Bank

Supervisor Risk Management

Staff - 3

October 87 – November 89

 

Top 10 Work Achievements:

  • Set up of National team in ANZ Melbourne by centralising all State Operation Centres

  • Creation of an On-Line Cash ordering system for ANZ Branches

  • Being a major participant in the restructure of the cash delivery process within Australia

  • Developing a new process and system that streamlined the Billing team at VicTrack

  • Developing a new cash trading process and creation of rules.

  • Being involved in the setup of the first ANZ Call Centre setting up the team.

  • Developing a process to receive and manage 180,000 customer files at the Call Centre

  • Centralising the collection process at Platform Lifts and increasing revenue by 50%

  • Developing collection processors to increase revenue at Rent4Keeps including phone block,

  • Bring in processors at Bibby Finance that saw the team reduce outstanding receipts from 9% to 3.9% in 6 weeks and making major improvements to team and morale.

 

EMPLOYMENT

Senior Team Leader Australian Cash Operations

Travelex

October 2018 – Current

Key Responsibilities

  • Leadership of 4 Team Leaders and 50 staff in the Sydney Cash Vault as well as adhering to internal and external compliance and regulatory requirements regarding Foreign Currency.

  • Develop and implement process and operational improvements within the Centre.

  • Manage leave and staff performance as well as hire new staff.

  • Run the Centre in the Managers absence.

 

Accounts Receivable Manger

National Rigby League - Contract Role

July 2018 – August 2018

Key Responsibilities

  • Manage team of 2 staff

  • Daily Allocations to numerous accounts

  • Creation and forwarding invoices

  • Reconciliation of accounts

  • End of Month balance and closure

 

Telecommunications Administrator

Star Entertainment Group - Contact Role

December 2017 – June 2018

Key Responsibilities

  • Prepare payment of Telecommunication Bills through review, reconciliation and reporting.

  • Provide reporting of costs to management.

  • Update services in the database

  • Maintain relationship with Telstra Account Manager.

 

Credit Officer Part Time Contract 24 hours per week

Burton Australia – Contract Role

July 2017 – December 2017

Key Responsibilities

  • Manage a ledger of approx. 150 accounts in Australia and New Zealand

  • Chase overdue customer accounts and maintain accurate and up to date log of actions on the system

  • Generate and maintain relationships with sales and customers

  • Process incoming payments and reconcile customer accounts

  • Place accounts on hold and order releasing

  • Process credit applications and credit limits including PPSR and Veda checks.

 

Accounts Receivable / Payroll and Project Administration for Operations

Platform Lift Company – Contract Role

May 2016 – November 2016

Key Responsibilities

  • Collections of all outstanding invoices from building companies and private customers approximately 350 invoices follow ups using NetSuite.

  • Provide invoice copies and preparation of credit notes.

  • Daily receipt of payments and reconciliation of the Bank Statement.

  • Manage the payroll for 35 staff including technicians fortnightly.

  • Prepare settlement paperwork with customers to finalise the project and subsequent final payment.

  • Assist Project Managers with maintaining communication with builders

  • Work closely with Sales on specific payment terms and invoicing.

  • Withhold Services based on amount outstanding

 

Operations Support Team Leader

Bibby Financial Services Australia - Retrenched

December 2015 –May 2016

Key Responsibilities

  • Lead a team of 7 to allocate all payments.

  • Ensure Bank Accounts was cleared and balanced daily.

  • Manage all company payment channels including EFT, cheque, credit card and develop new points of payment to streamline the payment system.

  • Coach, develop and manage team

  • Develop new processes to improve and streamline daily output of the team.

 

Credit Manager

Rent4Keeps

October 2014 – December 2015

Key Responsibilities

  • Credit/collections role looking after over 2,500 rental contracts with a value of $3m.

  • Manage 8 Territory Managers in the support for payment collections and contract issues.

  • Attended to collection calls and customer enquiries via phone and email.

  • Manage Third Party Collection and legal agencies.

  • Balance daily allocations with Bank statement.

  • Accounts receivable uploading payments from Centrelink and EziDebit (Drawings on Bank Accounts). Allocation and rescheduling of payments in line with contract terms.

  • Manage default and Legal process for non-payment of contracts.

  • Co-ordinating Repossession of rental items.

  • Provide IT Office Support

  • Manage Projects including set up of third party legal action and management of rental phones.

 

Credit Administrator – Finance Department

Ricoh Australia

April 2012 – October 2014

Key Responsibilities

  • Manager ledger of approximately 500 accounts covering finance and service contracts for machine rentals.

  • Attended to collection calls and customer enquiries via phone and email.

  • Credit control in placing service and equipment holds on outstanding customer payments.

  • Placing equipment on the PPSR for security coverage.

  • Provide accounts receivable support with allocations and reconciliation of accounts utilising Microsoft Excel.

  • Prepared Termination and Deed of Novation paper work including relevant checking of details.

  • Account maintenance for address and service updates

  • Process allocations of payments via cheque and credit card.

  • Send out daily invoices and advice letters on late payments.

 

Senior Collections Officer- Share Trading

April 2009 – April 2012

Commonwealth Bank

Key Responsibilities

  • Managing the debtors register for customers trading on the stock market. Clients allowed Trade + 3 Day Settlement time.

  • Daily review of payment rejections which ranges between 20 and 80 clients per day.

  • Reconciliation of client trades and matching off values (buys/sells) to clear the account.

  • Collection calls to clients to obtain outstanding payments.

  • Negotiating and setting repayment terms for unpaid settlements.

  • Reviewing client accounts and setting the trading limits for share purchases.

  • Handling daily inquiry logs both over phone, logged into data system and e-mail.

  • Prepare and send notice letters to clients not reached via phone.

  • Recording notes on all dealings and actions with clients.

  • Management of doubtful debts, including organising debt collectors, and debt write offs.

 

Billing Manager

VicTrack Melbourne

January 2004 – December 2008

Key Responsibilities

  • Managed a team in the Billing and Collections/Credit Control

  • Prepared Billing for monthly run with approximately 500 invoices issued

  • Approved payments and processed for Accounts Payable.

  • Actioned collection calls for unpaid invoices and make recommendations on services to be cancelled

  • Daily dealings and monthly operational meetings with telecommunication companies i.e. Telstra, Optus, Vodafone and smaller internet companies as part of the billing process

  • First line of contact for client enquiries relating to billing and unpaid amounts

  • First line of contact for Telco companies regarding enquiries on billing and services

  • Trained in Epicor Finance system, TBIMS Billing System, (Pre Processor) Services Database, Quetzal work tracking system, Telmax 21 PABX Data System and Trim (Records Management)

 

Anonymous

Summary

Posted: 15 February 2019

Location:  Sydney, NSW

Professional area:

  • Program & Project Management
Find quickly
Send to employers

Manager

Summary

Posted: 15 February 2019

Location:  Sydney, NSW

Professional area:

  • Program & Project Management

Skills Summary

Courses:

Accountancy Certificate TAFE 1982, Human Resource Management TAFE 1986, Project Management Certificate 1998, Safe Working Certificate Victorian Railways 2006, Business Fundamentals 2007 and Member of the Australian Institute of Credit Management 2014,

Programs Used:

Accounts : SAP, JD Edwards, Oracle, Pronto, MYOB, Epicor

Microsoft: Excel, Word, Outlook, Access, Power Point

Information: Sales Force, NetSuite, TRIM, Quetzal, AS400, Hogan, ebroker, Chess Holdings System

Payroll: ADP

Others: CCTV, GIS, Cash Trading System, RBA Database & Reporting, Armored Car Carrier Database & Ordering, Allocator, Pre Processor, License Information System (LIS) Telecommunications Billing Information Management System (TBIMS), Telstra Billing & Telmax 21 PABX System

 

Management Experience:

Over 18 years of leadership experience

 

Travelex 

Senior Team Leader

Staff - 54 

October 18 - Current

 

National Rugby League

Accounts Receivable Manger

Staff - 2

July – August 18

 

Bibby Finance

Accounts Receivable Team Leader

Staff - 7

December 15 – May 16

 

Rent4Keeps

Credit Manager

Staff - 8

October 14-December 15

 

ANZ Bank

National Manager Cash Supply

Staff - 16

March 97-December 03

 

ANZ Bank

Supervisor NSW Operations

Staff - 8

September 95 – February 97

 

ANZ Bank

Call Centre Team Leader

Staff - 10

November 1991 – August 1995

 

ANZ Bank

Branch Accountant

Staff - 6

December 89 – October 1991

 

ANZ Bank

Supervisor Risk Management

Staff - 3

October 87 – November 89

 

Top 10 Work Achievements:

  • Set up of National team in ANZ Melbourne by centralising all State Operation Centres

  • Creation of an On-Line Cash ordering system for ANZ Branches

  • Being a major participant in the restructure of the cash delivery process within Australia

  • Developing a new process and system that streamlined the Billing team at VicTrack

  • Developing a new cash trading process and creation of rules.

  • Being involved in the setup of the first ANZ Call Centre setting up the team.

  • Developing a process to receive and manage 180,000 customer files at the Call Centre

  • Centralising the collection process at Platform Lifts and increasing revenue by 50%

  • Developing collection processors to increase revenue at Rent4Keeps including phone block,

  • Bring in processors at Bibby Finance that saw the team reduce outstanding receipts from 9% to 3.9% in 6 weeks and making major improvements to team and morale.

 

EMPLOYMENT

Senior Team Leader Australian Cash Operations

Travelex

October 2018 – Current

Key Responsibilities

  • Leadership of 4 Team Leaders and 50 staff in the Sydney Cash Vault as well as adhering to internal and external compliance and regulatory requirements regarding Foreign Currency.

  • Develop and implement process and operational improvements within the Centre.

  • Manage leave and staff performance as well as hire new staff.

  • Run the Centre in the Managers absence.

 

Accounts Receivable Manger

National Rigby League - Contract Role

July 2018 – August 2018

Key Responsibilities

  • Manage team of 2 staff

  • Daily Allocations to numerous accounts

  • Creation and forwarding invoices

  • Reconciliation of accounts

  • End of Month balance and closure

 

Telecommunications Administrator

Star Entertainment Group - Contact Role

December 2017 – June 2018

Key Responsibilities

  • Prepare payment of Telecommunication Bills through review, reconciliation and reporting.

  • Provide reporting of costs to management.

  • Update services in the database

  • Maintain relationship with Telstra Account Manager.

 

Credit Officer Part Time Contract 24 hours per week

Burton Australia – Contract Role

July 2017 – December 2017

Key Responsibilities

  • Manage a ledger of approx. 150 accounts in Australia and New Zealand

  • Chase overdue customer accounts and maintain accurate and up to date log of actions on the system

  • Generate and maintain relationships with sales and customers

  • Process incoming payments and reconcile customer accounts

  • Place accounts on hold and order releasing

  • Process credit applications and credit limits including PPSR and Veda checks.

 

Accounts Receivable / Payroll and Project Administration for Operations

Platform Lift Company – Contract Role

May 2016 – November 2016

Key Responsibilities

  • Collections of all outstanding invoices from building companies and private customers approximately 350 invoices follow ups using NetSuite.

  • Provide invoice copies and preparation of credit notes.

  • Daily receipt of payments and reconciliation of the Bank Statement.

  • Manage the payroll for 35 staff including technicians fortnightly.

  • Prepare settlement paperwork with customers to finalise the project and subsequent final payment.

  • Assist Project Managers with maintaining communication with builders

  • Work closely with Sales on specific payment terms and invoicing.

  • Withhold Services based on amount outstanding

 

Operations Support Team Leader

Bibby Financial Services Australia - Retrenched

December 2015 –May 2016

Key Responsibilities

  • Lead a team of 7 to allocate all payments.

  • Ensure Bank Accounts was cleared and balanced daily.

  • Manage all company payment channels including EFT, cheque, credit card and develop new points of payment to streamline the payment system.

  • Coach, develop and manage team

  • Develop new processes to improve and streamline daily output of the team.

 

Credit Manager

Rent4Keeps

October 2014 – December 2015

Key Responsibilities

  • Credit/collections role looking after over 2,500 rental contracts with a value of $3m.

  • Manage 8 Territory Managers in the support for payment collections and contract issues.

  • Attended to collection calls and customer enquiries via phone and email.

  • Manage Third Party Collection and legal agencies.

  • Balance daily allocations with Bank statement.

  • Accounts receivable uploading payments from Centrelink and EziDebit (Drawings on Bank Accounts). Allocation and rescheduling of payments in line with contract terms.

  • Manage default and Legal process for non-payment of contracts.

  • Co-ordinating Repossession of rental items.

  • Provide IT Office Support

  • Manage Projects including set up of third party legal action and management of rental phones.

 

Credit Administrator – Finance Department

Ricoh Australia

April 2012 – October 2014

Key Responsibilities

  • Manager ledger of approximately 500 accounts covering finance and service contracts for machine rentals.

  • Attended to collection calls and customer enquiries via phone and email.

  • Credit control in placing service and equipment holds on outstanding customer payments.

  • Placing equipment on the PPSR for security coverage.

  • Provide accounts receivable support with allocations and reconciliation of accounts utilising Microsoft Excel.

  • Prepared Termination and Deed of Novation paper work including relevant checking of details.

  • Account maintenance for address and service updates

  • Process allocations of payments via cheque and credit card.

  • Send out daily invoices and advice letters on late payments.

 

Senior Collections Officer- Share Trading

April 2009 – April 2012

Commonwealth Bank

Key Responsibilities

  • Managing the debtors register for customers trading on the stock market. Clients allowed Trade + 3 Day Settlement time.

  • Daily review of payment rejections which ranges between 20 and 80 clients per day.

  • Reconciliation of client trades and matching off values (buys/sells) to clear the account.

  • Collection calls to clients to obtain outstanding payments.

  • Negotiating and setting repayment terms for unpaid settlements.

  • Reviewing client accounts and setting the trading limits for share purchases.

  • Handling daily inquiry logs both over phone, logged into data system and e-mail.

  • Prepare and send notice letters to clients not reached via phone.

  • Recording notes on all dealings and actions with clients.

  • Management of doubtful debts, including organising debt collectors, and debt write offs.

 

Billing Manager

VicTrack Melbourne

January 2004 – December 2008

Key Responsibilities

  • Managed a team in the Billing and Collections/Credit Control

  • Prepared Billing for monthly run with approximately 500 invoices issued

  • Approved payments and processed for Accounts Payable.

  • Actioned collection calls for unpaid invoices and make recommendations on services to be cancelled

  • Daily dealings and monthly operational meetings with telecommunication companies i.e. Telstra, Optus, Vodafone and smaller internet companies as part of the billing process

  • First line of contact for client enquiries relating to billing and unpaid amounts

  • First line of contact for Telco companies regarding enquiries on billing and services

  • Trained in Epicor Finance system, TBIMS Billing System, (Pre Processor) Services Database, Quetzal work tracking system, Telmax 21 PABX Data System and Trim (Records Management)

 

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