Human Resources & Training Professional

Human Resources & Training Professional

Operations ~ Planning ~ Training & Development ~ General Administration

• Delivering sustained organizational growth in dynamic environments
• Establishing structure, building employee value, driving and achieving critical strategic goals
• Streamlining operations by instituting advanced processes and practices

Certified HR /Certified Microsoft office specialist/ Project Management/Quality Control Professional with 12 plus years of rich & qualitative experience in HR & Operations, Administration, and Training & Development and currently associated with Emirates Post Group as HR/Training Officer. Experienced in administering the entire HR functions with demonstrated Monitoring, Controland development qualities.

A very Professional & Confident individual with excellent communication and team skills that have been honed through experience & learning. Expertise in training & Development, Employee relations, Resourcing, administration, Evaluations etc.

CORE COMPETENCIES

• Overseeing the recruitment cycle for sourcing the best talent from diverse sources afterident ification of manpower requirements for specific projects.
• Teaming up for appraisal process across the levels and established framework for substantiating Performance Appraisal System.
• Identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies; organizing training programs of internal & externalagencies, developing multi-skills as per defined standards
• Smoothening of overall HR administration like payroll, leaves, attendance etc through careful application of standards & rules.
• Improving Customer Service Standards by building and fostering best employee-Customer interactions by providing Continuous modern Customer service trainings
• Accountable for Monitoring & Control of staff attendance; adhering Organizational regulations & compliance.
• Knowledge and ability to apply IT project management principles and practices during the planning, implementation, monitoring and completion of projects, ensuring effective management of scope, resources, time, cost, quality, risk and communications.

Organizational Experience

Since May’2008: Emirates Post Group Dubai, U.A.E. as – HR/Training Officer

Key Result Areas:

• Recruitment and Induction: Managing recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements in consultation with heads of different, functional and operational areas.
• Conducting preliminary HR interviews, Scheduling, coordinating the interviews and obtaining feedback from the interviewers
• Performance Appraisal Management: Initiating the performance appraisal process, coordinating with the heads of the departments in performance evaluation & goal-setting.
• Training & Development Oversee programs for employee Training and Development and advise Management in identifying development needs and providing training opportunities
• In charge of implementing of Learning Management System and Performance Automation. Conduct trainings in batches and one to ones with Manager and employees of business unit
• Overtime, Attendance & Payroll: Monitor employee attendance, updating & intimating department heads on No-punch records for further actions.
• Prepare final salary deduction list and sending warning memos to employees. Prepare employee separation notices and related documentation,
• Receive Overtime details, calculating as per policies and processing along with payroll.
• Updating employee salary details, costing codes & elements, deductions & adjustment entries and also final settlements.
• Conduct investigations as needed to resolve attendance issues in cases of non-compliance regard to attendance.
• Facilitate and support change efforts and champion employees’ needs in order to enhance employee satisfaction and strategic HR development.

Since May’2005: Empost, Dubai, U.A.E. as – Customer service Executive

Key Result Areas:

• Coordinating between Customers, Bank and the field representatives.
• Controlling the domestic logistics from Bank and ensuring that the Credit Cards/ATM is dispatched to the holders only
• Updating the Bank on the status of the shipments in system and preparing a daily MIS report.
• Solving customer issues/complaints.
• Maintaining discipline and standards among team members.
• Receiving, Importing, Printing the Data, Updating the Status of Consignments.
• Preparing Daily Performance Report of couriers.
• Usage & Maintenance of the PDA’s used by couriers.
• Also working closely with domestic and international dispatch of shipments, having complete knowledge of International rules and restrictions.

PREVIOUS EXPERIENCENov’04-Aug’06: Sabu & Co, Trichur, Kerala, India as Accountant

May’04-Nov’04: BPL Telecommunications, Kerala, India as Customer Service Executive

EDUCATION

• Completed Bachelor in Arts in 2004 (Calicut University)
• Certified in Front Office management

Other Professional Qualifications:

• Microsoft office specialist certification (wbyEe-FMps)
• Project Management certified (Universal Postal Union, Switzerland)
• Human Resource Management (Universal Postal Union, Switzerland)

Trainings attended

• Training-Quality Control (Universal Postal Union, Switzerland)
• Training-Course Designing (Universal Postal Union, Switzerland)
• Train the trainer (Universal Postal Union, Switzerland)

IT Skills

• Knowledge of Windows, Oracle, .net, Sap solution.
• A thorough knowledge of MS-Office packages.
• Tally, Peach tree, Dac Easy and Wings.
• Any accounting software functionality skilled.
• Extremely proficient with the Courier Applications System, PDA-usage & training

Personal Details

Date of Birth : 13 th Jan 1983

Place of Birth : Kerala

Nationality : Indian

Marital Status : Married

Passport No : M 2254973

Visa Status : Employment Visa

Languages Known : Fluency in English, Hindi & Malayalam

Driving License : UAE: Light Vehicles